Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Software Engineer – Full Stack

Professional Services

Job Description:

The Innovations team is a global team responsible for the innovation, governance, automation, delivery, and support of software development teams that create cloud hosted solutions for Genesys Customers. The teams’ offerings include custom Contact Center Applications, Genesys product extensions, third-party systems integration, as well as consulting services around software development for customers and partners working with Genesys products and services. We work in a highly agile development model.

We seek an experienced software developer who can assist in building full stack applications specifically targeted for AWS. A strong interest in artificial intelligence, emerging technologies, and modern development practices is beneficial.

Software languages and technologies of interest include Typescript, NodeJS, JS, Angular, ReactJS, container technology, and SQL Server.

They must integrate well in a team culture, contribute to solutions development and communicate effectively with customers, team leadership and technical team members.

What You’ll Do

In this role, the primary responsibilities will include (but are not limited to):

• Contribute on a team to architect and manage our cloud infrastructure for cloud hosted contact center solutions primarily in AWS including but not limited to:
• Keep current and consult on core cloud operational configuration such as permissions settings, resource management, usage scripting, service selection, monitoring and alerting methods.
• Contribute to Dev/Ops practices including software development templates, development pipeline operations, deployment automation and Cloud operations methods and scripts.
• Recommending security practices and limiting vulnerabilities
• General applications development using Typescript, NodeJS, Angular, and React For Lambda and container deployment.

Job Requirements:

• BS/MS or equivalent in Computer Science/Computer Engineering.
• Full stack engineer with 2+ years or more of commercial software development experience in Typescript, NodeJS and React or similar languages.
• 2+ years developing/deploying SaaS applications in Amazon Web Services. Knowledge of building container solutions such as Docker or Kubernetes.
• Generative AI experience
• Understanding of generative AI coding concepts, including large language models (LLMs)
• Experience with deploying cloud solutions, administrative procedures and configuration for Windows and Linux operating environments
• Knowledge and skill in developing web user interfaces in Angular but other advanced web tools and techniques such as React are a plus
• Practical experience deploying or developing with Genesys APIs
• Demonstrate solid analytical programming and problem-solving skills including software operation diagnostics
• Agile Mindset
• Good working experience with database administration/optimization
• Experience with Continuous Integration and deployment with automated testing
• Strong Team Player with Ability to work independently on routine duties or projects with general instructions on new assignments. Enjoys context switching as quickly as the situation demands.

Keywords: Devops, Docker, Azure, architecture, requirements gathering, Cloud developer, API integration, REST, Typescript, JavaScript, Angular, Ajax, JSON, ReactJS, HTML, CSS, UI/UX, design, Full-Stack, web developer, web technologies, web architecture, front-end development, SaaS, Salesforce, integration, solution, web development. iOS, Android, SaaS, software Implementation, technical Consultancy, solution design, Genesys Cloud

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.