Software Engineer - Tech Support

Posted 3 Days Ago
Be an Early Applicant
5 Locations
In-Office
65K-140K Annually
Junior
Industrial • Manufacturing
The Role
Provide remote second-level customer support, troubleshoot software issues with customers and first-level technicians, collaborate with software engineers, analyze and improve tools/systems, resolve moderately difficult issues, manage recurring tasks for process efficiency, and possibly perform on-site emergency support.
Summary Generated by Built In
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay transparency
  • Global Opportunities

 

Learn More Here:  https://www.dematic.com/en-us/about/careers/what-we-offer/
 

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

 

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. 

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance
  • Analyzes and improves tools, systems, and processes
  • Resolves moderately difficult issues and manages recurring tasks
  • Accountable for process efficiency and effectiveness
     

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
  • 1–3 years of experience in technical support or data analysis.

Skills Required

  • Associate degree in Engineering, IT, or related field
  • Bachelor's degree
  • 1-3 years of experience in technical support or data analysis
  • Knowledge of multiple programming languages, operating systems, databases, and networking
  • Ability to work the weekly 8am-5pm EST schedule
  • Willingness to participate in on-site emergency support when needed
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The Company
Hessen
2,544 Employees
Year Founded: 2006

What We Do

Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales

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