.png){kind=logo}
*This role does not offer visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship (including CPT, OPT, TN or H‑1B).
**This is a hybrid position with an onsite requirement of 1–2 days per week in Alpharetta, GA. Candidates should be within a reasonable commuting distance (approximately 50 miles) of Alpharetta, GA to support onsite requirements.
We are looking for a Software Engineer to support the administration, maintenance, and operational stability of enterprise data platforms, with primary focus on Snowflake & Matillion platform. This role is intended for someone with strong troubleshooting skills, a platform support mindset, and the ability to use automation and AI-driven approaches to improve operational efficiency.
The ideal candidate should be comfortable supporting data platforms , production jobs, access management, deployments, incident resolution, documentation, and platform health monitoring. In addition, the candidate should have interest and ability to use AI, automation, and agent-based solutions to optimize support processes, reduce manual maintenance activities, and improve proactive issue detection and resolution.
ResponsibilitiesKey Responsibilities
- Provide day-to-day administration and platform support for Snowflake, Matillion and related enterprise data platforms. Responsibilities include monitoring platform health, supporting user access, troubleshooting production issues, assisting with deployments, maintaining operational documentation, and coordinating with Data Engineering, BI, Cloud, Security, Infrastructure, and business teams.
- Identify opportunities to automate repetitive support tasks, build AI-assisted workflows, and develop lightweight agents or automation scripts where applicable to improve platform reliability, reduce manual intervention, and enhance operational efficiency.
Primary Duties
- Provide administration, platform support, and maintenance for Snowflake, Matillion and other enterprise data platforms.
- Monitor Matillion jobs, schedules, failures, alerts, and production execution issues.
- Support Snowflake users, roles, warehouses, databases, schemas, permissions, access reviews, and platform usage monitoring.
- Support Power BI administration activities including workspaces, gateways, dataset refreshes, user access, capacity monitoring, and production support (Optional)
- Assist with incident triage, root cause analysis, resolution tracking, and post-incident documentation.
- Support deployment activities across development, test, UAT, and production environments.
- Maintain runbooks, SOPs, operational checklists, support guides, and knowledge base documentation.
- Work with Data Engineering and BI teams to troubleshoot ETL/ELT pipeline failures, report refresh issues, connectivity issues, and performance problems.
- Use AI tools and automation to optimize support processes, reduce repetitive manual tasks, and improve operational effectiveness.
- Build or support AI agents, scripts, or automated workflows where applicable to assist with monitoring, job failure analysis, report refresh validation, documentation, access reviews, and maintenance activities.
- Identify opportunities for proactive monitoring, automated alerts, self-service support, and preventive controls.
- Support platform upgrades, patches, configuration changes, environment maintenance, and vendor coordination.
- Monitor Snowflake performance, warehouse usage, cost trends, query history, and resource utilization.
- Monitor Power BI capacity, refresh failures, gateway health, workspace usage, and report performance issues.
- Support audit, compliance, vulnerability remediation, access certification, and change management activities.
- Be willing to support additional platforms as needed, including BI tools, data governance tools, data integration tools, and AI/ML platforms, with minimal training.
Minimum Qualifications
- 2+ years professional experience with Bachelor’s degree in Computer Science, Engineering or related technical field; Additional experience may be accepted in lieu of education or degree
Required Skills
- Hands-on experience or strong working knowledge of Snowflake administration.
- Experience with Matillion (Maia) preferably in administration, platform support, or production operations.
- Working knowledge of Power BI administration or support, including workspaces, gateways, refresh failures, access management, and capacity usage.
- Strong SQL & Python skills and understanding of data warehousing, ETL/ELT concepts, BI platforms, and cloud data platforms.
- Ability to troubleshoot job failures, report refresh failures, access issues, connectivity issues, configuration issues, and performance problems.
- Understanding of enterprise environments such as Dev, QA, UAT, and Production.
- Experience with production support, incident management, change management, and release management processes.
- Ability to document issues clearly, create support runbooks, and maintain operational procedures.
- Interest and practical ability to use AI tools, automation, and scripting to improve support and maintenance processes.
- Ability to learn and support additional platforms quickly with minimal training.
- Strong analytical, communication, ownership, and collaboration skills.
Preferred Skills
- Experience with Snowflake warehouses, resource monitors, role-based access control, query history, masking policies, and performance tuning.
- Experience with Matillion DPC or Matillion ETL administration.
- Experience with Power BI Service, Power BI gateways, Premium/Fabric capacity, dataset refreshes, workspace governance, and access controls.
- Exposure to AI-assisted engineering tools, automation frameworks, workflow agents, or support bots.
- Ability to build small automation utilities using Python, shell scripting, APIs, PowerShell, or similar tools.
- Exposure to Git, CI/CD, DevOps practices, deployment automation, or release management.
- Knowledge of cloud platforms such as AWS, Azure, or GCP.
- Experience supporting platforms in healthcare, insurance, financial services, or other regulated enterprise environments.
- Familiarity with tools such as ServiceNow, JIRA, Confluence, monitoring tools, and alerting platforms.
- Exposure to additional platforms such as Tableau, BusinessObjects, Collibra, Dataiku, EBX, Data Virtualization, or other enterprise data tools is a plus.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- 2+ years professional experience (Bachelor's in Computer Science, Engineering or related field or equivalent experience)
- Authorized to work in the U.S. without sponsorship (no CPT, OPT, TN, H-1B)
- Hands-on experience or strong working knowledge of Snowflake administration
- Experience with Matillion (Maia) in administration, platform support, or production operations
- Working knowledge of Power BI administration or support (workspaces, gateways, dataset refreshes, access management, capacity monitoring)
- Strong SQL and Python skills and understanding of data warehousing and ETL/ELT concepts
- Experience with production support, incident management, change management, and release/deployment processes
- Ability and interest to use AI tools, automation, and scripting to improve support processes
- Experience with Snowflake warehouses, resource monitors, RBAC, query history, masking policies, and performance tuning
- Experience with Matillion DPC or Matillion ETL administration
- Ability to build small automation utilities using Python, shell scripting, APIs, PowerShell, or similar tools
- Exposure to Git, CI/CD, DevOps practices, cloud platforms (AWS, Azure, GCP), ServiceNow, JIRA, Confluence, monitoring and alerting tools
- Experience supporting platforms in regulated industries (healthcare, insurance, financial services)
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
-
Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
-
Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
-
Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
