As a ServiceNow Staff Software Engineer you will be responsible for the implementation, configuration, customization and maintenance of the ServiceNow platform to support IT service management and business process automation needs.
This role involves working among a team of ServiceNow administrators, developers, and analysts, to meet business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the platform overall.
What you’ll do:
Adhere to platform strategy, solution architecture, integration, and best practices
Work closely with lead developers and business analysts to understand business outcomes and requirements, then collectively translate them into effective ServiceNow solution designs.
Collaborate on the design of complex, effective ServiceNow solutions aligned with business needs.
Coordinate effectively with project managers, stakeholders, and teams.
Analyze platform performance and implement optimization strategies for the
Contribute to overall stability and enhancement of ServiceNow systems.
Assist with integrating ServiceNow with other systems.
Contribute technical documentation for configurations, customizations, and integrations.
Assist in change management efforts, addressing inquiries and ensuring smooth transitions during system changes.
Conduct thorough testing of ServiceNow configurations
Troubleshoot and resolve technical issues related to ServiceNow implementations, collaborating with support teams for timely resolutions.
Ensure deadlines are met and objectives achieved
Participate in Scrum team ceremonies
Support end-user training
What you’ll bring:
3+ years of experience with ServiceNow administration implementing ServiceNow solutions.
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Experience with and established knowledge of ITIL practices
Hands-on experience configuring or building ServiceNow applications.
ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications
3 + years of experience implementing systems using the Agile/Scrum methodology.
In-depth knowledge of scripting languages, including JavaScript and GlideScript
2+ years of Integration experience (SOAP, REST, JSON, JDBC, and file imports).
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong technical skills, including workflow configuration, and business rule development.
Expertise in designing and implementing complex workflows.
The ability to independently create and manage integrations with external systems.
Understanding of performance optimization techniques
Able to work flexible hours as required by business priorities
Preferred, but not required
Any of the below ServiceNow mainline certifications:
Certified Implementation Specialist – Customer Service Management
Certified Implementation Specialist – IT Service Management
Any of the below micro-certifications:
Micro-Certification - Flow Designer
Micro-Certification - Integration Hub
Micro-Certification - Agile and Test Management Implementation
Micro-Certification - Service Portal
Micro-Certification - Automated Test Framework
Micro-Certification - Predictive Intelligence
Micro-Certification - Performance Analytics
Micro-Certification - Virtual Agent
Micro-Certification - Configure the CMDB
Micro-Certification - CMDB Health
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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