About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
We are seeking an experienced and ambitious Full Stack Software Engineer who is passionate about building high-quality, high-scale web and desktop-native applications using modern frontend and backend technologies. You will take end-to-end ownership of significant features, drive architectural decisions, tackle complex technical hurdles, and ensure high code quality. You will proactively collaborate with Product Managers and cross-functional partners to advocate for technical initiatives that improve team efficiency, system stability, and long-term maintainability.
This position reports to our Engineering Director, who is based in North America, and is looking for someone to join the team in our Buenos Aires, Argentina office.
What you’ll do
- Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications.
- Write clean, modular, and maintainable code using best practices along with unit & integration tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Ensure that features are shipped on time and with the highest quality.
- Participate in a rotating team on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience.
- Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.
Skills you’ll bring
- 3+ years of professional experience in Full-Stack Software Engineering.
- Strong experience with Python, JAVA, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures, etc.
- Practical experience designing, deploying, and optimizing solutions leveraging serverless computing, microservices, and event-driven architectures. Proficiency with both SQL and NoSQL databases.
- Experience with building reusable and modular components for both frontend and backend.
- Bachelor's degree in Computer Science or equivalent practical experience.
- Proven ability to design, build, launch, and maintain at least two large-scale production systems.
- Experience with Agile development methodologies.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- 3+ years of professional experience in Full-Stack Software Engineering
- Strong experience with Python and Java
- Experience with frontend frameworks (Vue or React), HTML, CSS, JavaScript, TypeScript
- Experience with APIs and GraphQL
- Experience with GCP or other cloud infrastructures
- Practical experience designing, deploying, and optimizing serverless, microservices, and event-driven architectures
- Proficiency with both SQL and NoSQL databases
- Proven ability to design, build, launch, and maintain at least two large-scale production systems
- Bachelor's degree in Computer Science or equivalent practical experience
- Experience with Agile development methodologies
- Strong debugging and troubleshooting skills
- Strong communication and collaboration skills
- Willingness to participate in a rotating team on-call schedule
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
