CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job DescriptionJob Description
Job Title: Salesforce Developer - Global Consumer Services
Location: Hyderabad, India
Job Summary: We are seeking a skilled Salesforce Developer with a strong focus on Service Cloud to design, develop, and support Salesforce solutions that enable world-class customer service experiences. This role will be hands-on, contributing to enhancements, integration, and application support across Salesforce Service Cloud and related platforms. The ideal candidate combines solid technical expertise with a practical, solution-oriented mindset and enjoys collaborating with global teams.
Key Responsibilities:
Salesforce Development & Configuration
- Design, develop, test, and deploy scalable Salesforce solutions with a primary focus on Service Cloud capabilities.
- Build high-quality custom functionality using Apex (classes, triggers), Lightning Web Components (LWC), Visualforce, and Salesforce Flows, following platform best practices and coding standards.
- Configure and customize Salesforce features including custom objects, fields, record types, page layouts, validation rules, profiles, permission sets, and sharing rules to support complex service processes.
- Develop automation using Flows, Process Builder (where applicable), and Apex to streamline service workflows, reduce manual effort, and improve data accuracy.
- Ensure all configurations and customizations adhere to Salesforce security and compliance standards, including field-level security, object-level access, and data visibility rules.
- Participate in code reviews and configuration reviews to ensure solution quality, performance optimization, and long-term maintainability.
Application Support & Enhancements
- Participate in release management activities including sandbox management, deployments, and post-release validation.
- Ensure solutions follow Salesforce best practices, security standards, and governance guidelines.
Collaboration & Delivery
- Work closely with business analysts, product owners, architects, and QA teams to translate business requirements into technical solutions.
- Participate in technical design discussions and contribute to solution documentation.
- Collaborate with offshore and onshore teams to ensure timely delivery and alignment across time zones.
Qualifications
Qualifications
Education
- Bachelor’s degree in computer science, Information Systems, or related field.
Experience
- 3–5+ years of hands-on Salesforce development experience, with a strong emphasis on Service Cloud.
- Experience delivering enhancements and supporting Salesforce applications in a production environment.
Technical Skills
- Strong proficiency in Apex, LWC, SOQL, and Salesforce configuration.
- Solid understanding of the Salesforce data model, security model, and deployment lifecycle.
- Experience integrating Salesforce with external systems using APIs.
Soft Skills
- Strong analytical and problem-solving skills.
- Effective communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work effectively in a multicultural, global team environment.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or related field
- 3-5+ years hands-on Salesforce development experience (Service Cloud focus)
- Proficiency in Apex (classes, triggers)
- Experience building Lightning Web Components (LWC)
- Experience with Visualforce
- Experience with Salesforce Flows and Process Builder
- Strong knowledge of SOQL and Salesforce data model
- Salesforce configuration skills (custom objects, fields, record types, page layouts, validation rules, profiles, permission sets, sharing rules)
- Understanding of Salesforce security model and field/object-level access controls
- Experience integrating Salesforce with external systems using APIs
- Experience supporting Salesforce in production and participating in release management/deployments
- Strong analytical and problem-solving skills
- Effective communication skills and ability to work in multicultural/global teams
Mattel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mattel and has not been reviewed or approved by Mattel.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Unlimited paid time off for many salaried roles, generous holiday schedules, and flexibility programs are highlighted across company materials. Practices like half‑day Fridays or end‑of‑year breaks appear in some areas, though specifics vary by team and location.
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Healthcare Strength — Healthcare Strength: Comprehensive medical, dental, vision, and disability coverage is paired with an Employee Assistance Program, mindfulness tools, and on‑site fitness centers at key locations. Recent updates add a company‑paid at‑home cancer‑screening program for those enrolled in medical plans.
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Parental & Family Support — Parental & Family Support: Paid leave for new parents, phase‑back‑to‑work options, and global fertility and family‑building resources are emphasized. Select campuses offer on‑site childcare, and adoption assistance and caregiver support are included.
Mattel Insights
What We Do
We are a purpose driven company with a mission to create innovative products and experiences that inspire, entertain, and develop children through play. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming and digital experiences, music, and live events. We operate in more than 35 locations and our products are sold in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
