At GBST, we're inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, ongoing investment in technology, and track record of successful delivery has earned us the trust of many of the world's leading financial services organisations. We're continuing to transform our technology stack to deliver a modern, digital experience across front and back-office wealth management solutions, and we're looking for talented people to help us support and evolve these platforms.
We’re now looking for a Software Engineer to join our Australia Production Support team. Your primary focus will be supporting our live client environments, investigating complex technical issues, performing root cause analysis, and working closely with development teams to drive resolution. You'll play a critical role in ensuring the stability, performance, and reliability of GBST's wealth management platforms.
Investigating and resolving complex production incidents across client environments.
Performing root cause analysis and providing detailed technical findings to development teams.
Analysing application, infrastructure and integration logs to identify system issues and performance bottlenecks.
Supporting software deployments, upgrades and client testing activities, including UAT.
Collaborating with developers, business analysts and client stakeholders to deliver timely solutions.
Contributing to ongoing improvements in system reliability, monitoring and support processes.
Participating in incident response and out-of-hours support activities when required.
You'll ideally hold a relevant technical qualification and have experience supporting enterprise applications in a production environment. Success in this role requires strong analytical and troubleshooting skills, a customer-focused mindset, and the ability to communicate complex technical issues clearly to both technical and non-technical audiences.
Essential ExperienceExperience supporting business-critical applications within a production support, application support or software engineering environment.
Strong troubleshooting and root cause analysis skills.
Experience working with Java-based enterprise applications.
Strong SQL skills, including data analysis, reporting and data correction scripting.
Experience reviewing application logs and diagnosing application or integration issues.
Understanding of APIs, web services and system integrations.
Experience working with cloud-based environments, preferably AWS.
Excellent communication skills and experience working directly with clients and stakeholders.
Experience with some or all of the following technologies will be highly regarded:
AWS services including EC2, RDS, S3, SQS, Lambda and AWS MQ.
Java, J2EE, Spring Framework, Spring Boot and Hibernate.
SOAP and REST web services using XML and JSON.
JBoss and WebSphere application servers.
SQL Server and stored procedures.
Docker and Kubernetes.
CI/CD pipelines and DevOps practices.
Infrastructure as Code (Terraform).
Monitoring and observability tools such as CloudWatch, Grafana and Prometheus.
Messaging technologies including RabbitMQ and AMQP.
Knowledge of FIX protocol and financial markets or trading platforms.
GBST & U benefits:
2 days flexible/hybrid working arrangement
Instant savings and discounts on major retailers across the country
Employee Assistance Program (EAP)
Study Assistance Program
Additional GBST & U day off every year
Paid parental leave
Swapping public holidays with a day of significance for you
Annual Flu Vaccination
Novated car leasing
Discounted private health insurance
LinkedIn Learning
If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future
Skills Required
- Degree with a technical qualification
- Strong understanding of the software development lifecycle (design, implementation, testing, deployment, support)
- Understanding of cloud infrastructure and secure, scalable applications
- In-depth knowledge of AWS services (EC2, RDS, S3, SQS, Lambda, AWS MQ)
- Familiarity with containerization technologies (Docker, Kubernetes)
- Knowledge of application servers such as JBoss or WebSphere
- Experience designing systems using OOAD, SOA, Java, J2EE, Spring, Spring Boot
- Experience with front-end/back-end frameworks: React.js, Node.js, Hibernate
- Experience with SOAP/REST web services and data formats (XML/JSON)
- Experience writing SQL queries, data correction scripts, and stored procedures using SQL Server
- Basic knowledge of DevOps automation (CI/CD pipelines, Helm charts) and Infrastructure as Code (Terraform)
- Familiarity with monitoring/logging tools (Prometheus, Grafana, AWS CloudWatch)
- Experience working in a production support environment supporting clients and troubleshooting application logs
- Knowledge of FIX protocol and trading platforms
What We Do
GBST delivers technology and digital solutions to enable, support, and scale wealth management and advice organisations globally. The company creates vital back, middle, and front-office solutions for wealth managers, life and pension companies, stockbrokers, and fund managers, supporting over 5.5 million investor accounts worldwide through its leading-edge technology stack.
