About us
At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations. We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.
The opportunity for U
We’re now looking for a Software Engineer to join our Australia Production Support team. Reporting into the Scrum Master, you’ll collaborate closely with internal stakeholders including the Production Support Manager, Technical Analysts, Business Analysts, and Service Desk Analysts—alongside our product development and implementation teams across Australia and the UK. Your primary goal will be to deliver high-quality technical support to our clients with confidence. You’ll manage issue triage and resolution, advise clients on technical questions, and respond confidently to enquiries.
Your typical day may include:
Delivering production support responsibilities that help us provide timely, high-quality support to GBST clients and resolve issues quickly
Leading client support for version upgrades and guiding them confidently through the UAT cycle
Performing thorough defect analysis and creating clear, detailed development tickets—including investigation notes and recommended solutions—to help the development team fix issues efficiently
Providing out-of-hours client support when required
You’ll bring:
Ideally, you’ll be degree qualified with a technical qualification. You’ll have a strong understanding of the software development lifecycle (SDLC), including design, implementation, testing, deployment, and support. You’ll also have an understanding of cloud infrastructure and how it enables secure, scalable applications (with a strong preference for AWS). You’ll bring in-depth knowledge of common AWS services such as EC2, RDS, S3, SQS, Lambda, and AWS MQ. Familiarity with containerisation technologies like Docker and Kubernetes is a strong advantage.
Your other key technical skills may include:
Knowledge of application servers such as Jboss/WebSphere
Technical experience designing systems using OOAD, SOA, Java, J2EE, Spring, React.js, Node JS, Hibernate, SOAP/REST web services using XML/JSON, Spring Security, Spring Boot, and AMQP/RabbitMQ
Experience writing SQL queries for reports and creating data correction scripts, including writing stored procedures using SQL Server
Basic knowledge of DevOps automation using CI/CD pipelines and Helm charts, including Infrastructure as Code (IAC) using Terraform
Familiarity with monitoring and logging tools such as Prometheus, Grafana, or AWS CloudWatch. • Experience working in a production support environment supporting clients
Experience debugging and troubleshooting applications, including identifying potential issues by reviewing application logs
Knowledge of FIX protocol and trading platforms.
GBST & U benefits:
2 days flexible/hybrid working arrangement
Instant savings and discounts on major retailers across the country
Employee Assistance Program (EAP)
Study Assistance Program
Additional GBST & U day off every year
Paid parental leave
Swapping public holidays with a day of significance for you
Annual Flu Vaccination
Novated car leasing
Discounted private health insurance
LinkedIn Learning
If you’re looking for a role where you can be a part of exciting innovation, we want to hear from you! Apply now or connect now if you would like to hear more about our career opportunities in the future
Skills Required
- Degree with a technical qualification
- Strong understanding of the software development lifecycle (design, implementation, testing, deployment, support)
- Understanding of cloud infrastructure and secure, scalable applications
- In-depth knowledge of AWS services (EC2, RDS, S3, SQS, Lambda, AWS MQ)
- Familiarity with containerization technologies (Docker, Kubernetes)
- Knowledge of application servers such as JBoss or WebSphere
- Experience designing systems using OOAD, SOA, Java, J2EE, Spring, Spring Boot
- Experience with front-end/back-end frameworks: React.js, Node.js, Hibernate
- Experience with SOAP/REST web services and data formats (XML/JSON)
- Experience writing SQL queries, data correction scripts, and stored procedures using SQL Server
- Basic knowledge of DevOps automation (CI/CD pipelines, Helm charts) and Infrastructure as Code (Terraform)
- Familiarity with monitoring/logging tools (Prometheus, Grafana, AWS CloudWatch)
- Experience working in a production support environment supporting clients and troubleshooting application logs
- Knowledge of FIX protocol and trading platforms
What We Do
GBST delivers technology and digital solutions to enable, support, and scale wealth management and advice organisations globally. The company creates vital back, middle, and front-office solutions for wealth managers, life and pension companies, stockbrokers, and fund managers, supporting over 5.5 million investor accounts worldwide through its leading-edge technology stack.
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