Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
In this role, you will join Platform AI Group. Your mission will be to use innovations in the AI and LLM field to shift Glia’s customers efficiency to a new level.
Our Collaboration ModelWhile you will enjoy a role with processes optimized for hybrid or remote work, we deeply value in-person connection. For our colleagues based in Estonia, we highly prefer if you would work from the office more often than not.
We also bring our engineering teams with remote members together at least twice a year to collaborate, innovate, and build relationships. You should be able to travel for these company gatherings, which may also include the final stages of the interview process.
Your Recipe for Success (The Ingredients You Bring and Will Perfect)You are driven, self-motivated, want to take ownership, and get things done well and fast. You are passionate about mastering your craft. You are a life-long learner, curious, and not afraid to ask questions and challenge others as you do yourself. We generally look for the following qualifications:
Ownership: You have a proven track record taking ownership of the outcomes of your tasks.
System Design: You have demonstrable experience designing, building, and maintaining reliable, scalable, and highly available systems.
Quality & Testing: You are committed to code quality and have experience with unit testing, integration testing, and test-driven development.
AI Proficiency: You leverage AI development tools like Copilot and Gemini in a deliberate and effective way, while also understanding their limitations and maintaining accountability for your work.
Technical Foundation: You possess a strong understanding of web security principles, RESTful APIs, and microservices architecture.
Cloud Proficiency: You are familiar with cloud infrastructure, particularly AWS, and have experience running containerized applications.
CI/CD: You have knowledge of continuous integration, deployment, and delivery practices.
Experience: Most probably you have at least 3 years of professional software development experience and have excelled in a similar role.
No problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.
Our Tech StackBackend: Elixir, Ruby
Frontend: React, JavaScript, TypeScript
Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform, Ansible, Istio
Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis/Valkey, Apache Druid
Event Streaming & Messaging: Apache Kafka, RabbitMQ
AI: Amazon Bedrock, Github CoPilot, Google Gemini
CI/CD & Build Tools: Jenkins, GitHub Actions, ArgoCD
Monitoring: DataDog, Sentry
For some teams also:
Backend: Go, Node.js, TypeScript, Python
Voice Infrastructure: Kamailio, FreeSwitch, Homer
Cross-platform Desktop: Electron
MobileSDK: Swift, Java, Kotlin
If you're excited about this role and see yourself making an impact, we want to hear from you. We value passionate people who are curious and hungry for knowledge. What are you waiting for?
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
*Want to know more about working at Glia? Check our Glia's Career FAQs
Top Skills
What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
