Software Engineer (Node.js & Nest.js)

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

Join us and be part of a team where CX isn’t just a department, it’s our DNA.  

POSITION SUMMARY

Weʼre seeking a talented and experienced full-stack software developer with expertise in Node.js, Nest.js, Kafka, Postgres and React.js, and a passion for building scalable and robust solutions. As part of our dynamic team, youʼll play a key role in developing and implementing innovative software products, collaborating closely with product managers, designers, QA

analysts, and fellow developers.

We highly value experience with leading AI tools and services, as we continuously explore cutting-edge technologies to enhance our products. Additionally, we seek someone with a sharp, critical mindset, someone who challenges assumptions, brings fresh perspectives, and actively contributes to shaping innovative, forward-thinking solutions

YOUR DAY TO DAY

• Design, develop, and maintain software solutions using Node.js, Nest.js, and React.js.
• Implement and evolve Event-Driven Architectures with Kafka.
• Design and deliver AI-based capabilities, including:
• • MCP servers for secure and reusable system integrations
  • LLM-powered features for analytics, insights, and automation
  • AI-driven workflows embedded in CCaaS experiences
• Collaborate with product, data, and UX teams to translate business needs into production-ready solutions.
• Leverage AI tools and services to optimize and enhance solutions.
• Mentor development teams and promote high code quality standards.
• Contribute from discovery to delivery, translating business requirements into technical specifications.
• Write clean, maintainable, and well-tested code.
• Participate in code reviews and knowledge sharing.
• Maintain clear technical documentation.
• Proactively identify improvements and propose innovative solutions.

WHAT YOU BRING TO THE TEAM

• Bachelorʼs degree in Computer Science or a related field.
• 4+ years of experience in software development with Node.js, TypeScript (and/or Nest.js),
• React.js.
• Strong understanding of loosely coupled architectures.
• Experience with AI tools and services is a strong plus.
• Proficiency with Git, Linux, and Agile methodologies.
• Excellent problem-solving skills with a critical and analytical mindset.
• Strong communication skills and experience working with remote teams (fluent English
• required).
• Leadership qualities with a collaborative, team-oriented mindset.
• A passion for learning, experimenting with new technologies, and challenging conventional
• solutions.
• Knowledge in VoIP environments, LLM-powered features, Apache Kafka, Postgres, Docker, Kubernetes, and event-driven architectures.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.