Software Engineer (Nest.js & Ruby on Rails)

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

Join us and be part of a team where CX isn’t just a department, it’s our DNA.  

POSITION SUMMARY

• We’re seeking a talented and experienced software developer with expertise in Nest.js and Ruby on Rails, and a passion for building scalable and robust solutions. As part of our dynamic team, you’ll play a key role in developing and implementing innovative software products, collaborating closely with product managers, designers, QA analysts, and fellow developers. Your contributions will drive quality solutions for our customers, while also mentoring and guiding team members. You will be working with the latest in event-driven architectures (Kafka) and cloud-native deployments (Kubernetes) at scale. Learn and grow alongside our diverse and talented software engineering team.

KEY RESPONSIBILITIES

• Develop and maintain software solutions, primarily using Nest.js and Ruby on Rails
• Design solutions for complex product features and/or engineering challenges, ensuring scalability, performance, and reliability
• Mentor development teams to uphold high standards of code quality
• Work with team leaders, product managers, and developers from the discovery phase to solution delivery
• Translate business requirements into clear technical requirements
• Write clean, maintainable, and efficient code
• Develop and maintain unit/integration tests to ensure reliability
• Participate in code reviews and promote team knowledge-sharing
• Create and maintain thorough technical documentation
• Debug and solve customer bugs
• Mentor Junior Engineers

QUALIFICATIONS

• Bachelor’s degree in Computer Science or a related field
• 4+ years of experience in software development in one of the following frameworks: Node.js / TypeScript / Ruby on Rails
• Strong understanding of loosely coupled architectures and event-driven architectures
• Proficiency with Git, Linux, and Agile methodologies
• Excellent problem-solving skills with a keen eye for detail
• Strong communication skills and experience working with remote teams (fluent English required)
• Leadership qualities with a collaborative, team-oriented mindset
• A passion for learning and sharing new skills and technologies
• Knowledge of Apache Kafka, Docker, Kubernetes, and CI/CD is a plus

Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

READY TO JOIN US?

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.