DESCRIPTION:
Duties: Guide service resiliency, system architecture, and capacity planning for critical applications, balancing current usage and future growth. Partner with application owners to remediate vulnerabilities and address security and infrastructure risks. Maintain resilience across operating environments, container orchestration platforms, cloud services, data platforms, and AI workspaces. Set up and operate workspaces for data scientists and analysts, manage model onboarding and retirement, and ensure required capacity for all use cases. Engage external vendors to resolve production issues. Build and run production pipelines, source vendor data via standardized integration methods, and deploy to on-premises and cloud environments using infrastructure-as-code practices. Coordinate major incidents, conduct post-incident reviews and root-cause analysis, and drive problem management to prevent recurrence in accordance with policy and industry standards.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Software Engineer, IT Project Manager, Computer Systems Analyst, Systems Engineer, or related occupation. The employer will alternatively accept a Master's degree in Electrical Engineering, Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as Software Engineer, IT Project Manager, Computer Systems Analyst, Systems Engineer, or related occupation.
Skills Required: This position requires five (5) years of experience with the following: Applying ITIL processes and best practices across the full service lifecycle, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, to define service governance, operating procedures, controls, and continuous improvement metrics; Designing, implementing, and operating resilient platform integrations and managing production traffic and controls through API Management, including capacity planning, throttling and rate-limiting, failure-mode design, and high-availability operational readiness; Building and operating automated delivery and infrastructure workflows using Kubernetes and CI/CD pipelines, provisioning and managing cloud infrastructure with Terraform, and engineering distributed platform components using AWS, Databricks, and Kafka to support reliable deployment, scaling, and rollback strategies; Designing and executing chaos engineering exercises using tools such as Gremlin to validate service-level objectives, identify systemic failure modes, implement resiliency improvements across infrastructure and application layers, and run controlled experiments such as dependency failure simulation, resource exhaustion, or load scenarios; Driving and owning Incident, Change, and Problem Management processes, including guiding Sev-1 bridges, coordinating triage and service restoration, conducting structured root-cause analysis, and implementing durable corrective and preventive actions to reduce recurrence and improve reliability; Designing, implementing, and operating end-to-end observability solutions using Dynatrace, Prometheus, Grafana, Splunk, and CloudWatch, including telemetry instrumentation, log, metric, and trace correlation, alert tuning, dashboarding, and defining actionable runbooks and on-call readiness; Troubleshooting complex infrastructure and application issues in production using hypothesis-driven debugging across services and data-driven decision-making, and implementing systemic fixes that measurably improve resiliency, reliability, and mean time to recovery. This position requires three (3) years of experience with: Driving end-to-end delivery of cross-functional infrastructure, resiliency, and AI/ML platform initiatives, including planning, dependency management, stakeholder coordination, risk management, and driving execution across multiple teams and departments.
Job Location: 600 Travis St, Houston, TX 77002.
Full-Time.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, or a related field, plus 7 years of relevant experience
- Master's degree in Electrical Engineering, Computer Science, Computer Engineering, or a related field, plus 5 years of relevant experience, as an alternative to the bachelor's requirement
- Five years of experience applying ITIL processes across the full service lifecycle
- Five years of experience designing and operating resilient platform integrations and API Management controls
- Five years of experience with Kubernetes, CI/CD pipelines, Terraform, AWS, Databricks, and Kafka
- Five years of experience designing and executing chaos engineering exercises using tools such as Gremlin
- Five years of experience managing Incident, Change, and Problem Management processes
- Five years of experience implementing observability solutions using Dynatrace, Prometheus, Grafana, Splunk, and CloudWatch
- Five years of experience troubleshooting complex production infrastructure and application issues
- Three years of experience delivering cross-functional infrastructure, resiliency, and AI/ML platform initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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