Software Engineer, Models

Posted 9 Days Ago
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San Francisco, CA, USA
Hybrid
Mid level
Hardware • Information Technology • Software
The internet runs the world. We’re rebuilding its infrastructure.
The Role
The role involves creating a systematic diagnostic reasoning record for network engineering, including building an annotation interface and enabling engineers to generate training data independently.
Summary Generated by Built In
Why this role exists

Network engineers carry the most valuable signal in the world in their heads, and it disappears the moment they close a ticket.

Your job is to build the system that captures that signal so that our models can learn to think like network engineers.

If you get this right, Meter can manage thousands of customers’ networks autonomously, without adding a single engineer.

The problem you’re walking into

LLMs are good at code because of their access to Git. Commit messages explain why a change was made, PR threads capture expert disagreement, issue trackers record dead ends and eventual fixes. Models trained on that corpus of data don’t just pattern-match, they’ve seen millions of examples of human reasoning through problems.

Network engineering has none of this. When a network engineer looks at a set of device stats and figures out it’s upstream packet loss — not a hardware failure, not a misconfiguration, specifically upstream packet loss — that reasoning lives in their head. Never in a place a model can learn from.

You will build the Git and Github for network engineering. A structured, queryable record of what the network looked like, what the expert notice, and why they made the call they made.

What you will ship

First 30 days

Sit with our network engineers and watch how they work. Don’t touch code yet. Understand what a great diagnostic reasoning record actually looks like and what data you’ll need to build one. Map the existing landscape: telemetry in ClickHouse, configs in Postgres, support history in Salesforce.

60 days in

Ship a working v1 of the annotation interface. Network engineers should be able to open a historical support ticket, see what the network looked like at the time of the incident, and log their diagnostic reasoning against it. It doesn’t have to be elegant, it has to be useful enough for engineers to want to use it.

90 days in

Our network engineers are generating training data independently without engineering support. The first model benchmarks built from the pipeline are running and you can point to a number knowing the model improved because of what you shipped.

Tech Stack

TypeScript, React, Go, GraphQL, Kafka, Postgres.

Who you’ll work with

Our co-founder and CEO will lead the product roadmap.

In addition to your customers, network engineers, you’ll partner closely with two research engineers who have deep ML backgrounds and a clear picture of what training data needs to look like. They’re excited to have a partner in building the app.

Measuring success
  • Within 90 days, Network engineers are generating training data independently, without pinging you

  • We have a large set of high-quality annotated cases in the pipeline

  • Model benchmark scores are moving in the right direction because of the data this pipeline produced

What we’re looking for

You’ve built backend systems end-to-end and made real architectural decisions with real consequences. You have opinions about data storage that come from having made the wrong decisions.

You have deep customer empathy. You’ll spend your first weeks learning how network engineers think and work. This knowledge will shape your future decisions.

You care about people using the tools you built for them. Network engineer tool adoption and satisfaction leads to critical training data, model improvement, and eventually autonomous networks.

Am I A Good Fit?
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The Company
HQ: San Francisco, CA
130 Employees
Year Founded: 2015

What We Do

Our bet with Meter is simple: we’ll all use the internet more than we do today. That future depends on networking infrastructure—the invisible plumbing powering every application, space, and data center. But today’s infrastructure is dated and inconsistent, so we’re rebuilding it from the ground up. We design the hardware, write the firmware, build the software, deploy the networks, and run support. It’s a single, integrated networking solution that scales from offices, warehouses, and large campuses to data centers—and today, it’s powering some of the world’s most ambitious organizations.

Why Work With Us

We’re a group of kind and ambitious people who want to do the best work of their career. The work we do across hardware, software, and operations is hard and long-term oriented. We are colleagues who view fast-paced and changing environments as an opportunity—not a bug—and find the agency to move things forward.

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