Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Software Engineer
The Genesys Digital & AI group builds the innovations that power customer experiences for 7,500+ organizations worldwide. As a Software Engineer you’ll contribute to building reliable backend services and data flows that underpin our Agentic AI products at global scale. You’ll learn how to design clean interfaces with AI specialists, strengthen your engineering fundamentals, and play a key role in helping the team deliver secure, maintainable software quickly. We iterate rapidly and aim to deliver valuable applied AI features to as many customers as possible.
What You Will Do:
- Take ownership of features or components. Contribute to the design, build, test, deployment and operation of backend capabilities (APIs, events/streams, storage, caching), while learning how to manage services end-to-end.
- Deliver features as part of a team. Work with senior engineers to break work down, write clear technical docs, and participate in design discussions.
- Build for reliability and scale. Implement observability, metrics and basic runbooks; take part in incident response with guidance.
- Collaborate across teams. Work closely with Agentic AI specialists, Product, Security, SRE and Data to implement features and learn how to plan dependencies effectively.
- Contribute to engineering quality. Write clean, well-tested code; participate in PR reviews; help improve team coding standards and automation.
- Learn pragmatic trade-offs. Gain experience balancing latency, reliability, security and cost — using measurement and mentoring rather than guesswork.
- Follow secure practices. Learn and apply principles of IAM, secrets management, data retention and governance.
- Communicate clearly. Share progress, raise blockers, and write simple and concise updates.
- Grow with the team. Take feedback openly, pair program, and mentor interns or early-career engineers where possible.
What We're Looking For:
- Bachelor’s degree in computer science (or equivalent experience).
- 2+ years of professional experience building backend or platform software.
- Familiarity with Python and/or Java, with a solid grasp of algorithms, data structures and software design basics.
- Exposure to service-based architectures (REST/gRPC, event-driven systems) and interest in learning schema design and API evolution.
- Some experience with AWS (e.g., IAM, DynamoDB/RDS, S3, ECS/Lambda/serverless) or other cloud platforms.
- Enthusiasm for Agentic AI and curiosity about how AI systems are designed and operated.
- Strong communication skills and willingness to learn from peers.
- A growth mindset, enthusiasm for learning, and a collaborative spirit.
Desirable Experience or an Interest in Learning:
- Data analysis or processing tools (e.g. Pandas, Apache Spark).
- Batch or streaming data systems (Spark, Flink, EMR, Glue, Kafka).
- Concepts in LLM systems (retrieval, evaluation, orchestration).
- Observability practices: logs, metrics, traces.
- Security, privacy and governance of enterprise software.
What do we offer:
- Stability of a multinational company and the flexibility/speed of a startup company.
- The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
- Keep you in the loop: Complete support and transparency from our global/local leaders.
- An A-team: Talented and experienced professionals you can grow professionally with.
- An open & inclusive community.
- Career development: We will support your professional growth because your goals are important to us.
- Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
- Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
- Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
- And a fabulous new HQ from near Nyugati Railway Station at Budapest.
Our team already includes people of many genders, nationalities, ages and backgrounds. Diverse teams build better products, full stop – so if you’re unsure whether you meet every bullet, please apply anyway. We’re keen to hear how your unique experience can strengthen our crew.
Not the right role for you? Join our Talent Community below to stay connected and be the first to hear about suitable future opportunities.
https://crm.findemtalent.com/community/signup/6806b2d21cb7fc12bc00f8a4
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
