Software Engineer, L3 Support (.NET) (m/f/d)

Aras is a leading provider of digital thread solutions for product lifecycle management (PLM) and engineering AI. As one of the fastest growing PLM companies, our AI-native, low-code platform enables the rapid delivery of flexible solutions that connect teams across disciplines and functions to critical product data and agentic AI throughout the product lifecycle and extended value chain.

The world's largest manufacturers leverage Aras Innovator to manage complex product lifecycles, accelerate innovation, improve operational efficiency, and bring products to market faster. We collaborate with companies in some of the world's most innovative industries, including automotive, industrial equipment, aerospace and defense, high tech, and life sciences.

We are seeking a Software Engineer to join our L3 Support engineering team and help resolve complex escalated issues in Aras Innovator, our enterprise low-code platform. In this role, you will investigate issues across the application stack, identify root causes, deliver fixes and improvements for customer-reported problems, and help improve platform stability across SaaS, on-premises, and hybrid deployment models.

What You'll Be Doing

You will help diagnose, resolve, and prevent production issues affecting Aras Innovator customers.

• Investigate complex issues and identify root causes across the application stack.
• Drive escalated customer issues through analysis, fix development, testing, and deployment.
• Develop enhancements, and product improvements that address customer-reported issues.
• Evaluate technical approaches and work with product teams to refine solutions.
• Support customer upgrades and adapt existing functionality to newer product versions.
• Balance incoming escalations with planned improvement work as part of the team.
• Write clean, maintainable, and testable code using modern engineering and AI-assisted development practices.
• Use troubleshooting and profiling tools to diagnose performance and stability issues.
• Improve CI/CD and DevOps practices to streamline the delivery process.
• Enhance platform reliability, scalability, performance, and security.
• Share knowledge and help improve support and engineering practices.

Who You Are

• An initiative-taking engineer who owns outcomes and follows through.
• Analytical and methodical, with a strong drive to understand how and why issues occur.
• Comfortable troubleshooting unfamiliar, ambiguous, or business-critical issues.
• Customer-focused, with the ability to balance urgent escalations with longer-term improvement work.
• A collaborative teammate who is eager to learn, grow, and support others.
• Able to explain technical issues clearly to both engineering teams and non-technical stakeholders.

What You'll Need

• Commercial software development experience (3+ years with .net in production).
• Strong knowledge of C# / .NET, with a solid understanding of OOP principles.
• Experience with MS SQL Server and strong T-SQL
• Experience using troubleshooting, diagnostic, and profiling tools.
• Good knowledge of JavaScript/Typescript.
• Familiarity with REST APIs and HTTP-based standards such as OData.
• Proficiency with Git or another distributed version control system.
• Experience working in Agile or Kanban development environments.
• Intermediate+ or higher English proficiency, both spoken and written.

Nice to have

• Ability to use AI tools effectively in daily engineering work, including development, debugging, troubleshooting, and productivity tasks.
• Experience working with large enterprise systems and legacy environments.
• Experience with client-side development.
• Direct experience with Docker, Kubernetes (AKS or Azure Container Apps), and Helm.