Software Engineer L2 - Email Platform

See yourself at Twilio

Join the team as our next Software Engineer (L2) 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build and operate data and analytics systems for Twilio. We do this by leveraging technologies like Go, Kafka, ClickHouse, Docker, Kubernetes, AWS Aurora/MySQL, ProxySQL, DynamoDB, and Snowflake. We are looking to grow the team to help create new offerings and scale/support existing offerings through tooling and automation. 

Our team designs, builds and maintains highly scalable, reliable and  comprehensive logging and analytics software services that empower Twilio customers and are essential for Twilio's services. Our systems process over 1 million events per second on an average day. We are looking for a talented and passionate individual to help create analytical and logging services leveraging Go, Kafka, and Clickhouse. You will be part of a team that builds and operates a data ingestion and query pipeline ingesting over 6TB a day, ensuring day-to-day  reliability and performance.  You will be working on building large distributed systems that leverage modern technologies, cloud and be part of an amazing and supportive team.

Responsibilities

In this role, you’ll:

• Develop standards, procedures, tools to deploy, configure, and operate databases in a large-scale environment
• Build services that provide troubleshooting and insights for customers to help them solve complex problems
• Perform thorough and thoughtful code reviews to help maintain a high standard of code quality
• Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services
• Work with teams across the company to troubleshoot/determine resolution for complex issues
• Be creative, take your own initiative, and solve some of our most challenging problems
• Promote a DevOps culture that is driving massively scalable, highly reliable, resilient services in a fast-growing customer and engineering-focused company.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience in your craft with demonstrated skill progression.
• Proficiency with Go or similar typed programming languages (Java,  C#, C++, Rust, etc).
• Ability to implement reliable, maintainable components.
• Automation-minded; experience automating processes and administrative tasks.
• A highly effective collaborator, you work with your team and help drive team towards common goals.
• Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion
• Degree in Computer Science or equivalent work experience.

Desired:

• Experience with Docker, and/or Kubernetes, or other containerization technologies
• Experience with Terraform or similar configuration management tools
• Experience with Clickhouse or other OLAP database systems
• Experience with Kafka or other distributed logging systems
• Experience with AWS or other cloud infrastructure providers (GCP, Azure)

Location

This role will be remote in the US but is not eligible to be hired in the states of California, Connecticut, Pennsylvania, New York, New Jersey or Washington State..

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only*The estimated pay ranges for this role are as follows

Based in Colorado or Washington D.C. : $112,320.00 - $140,400.00 USD 
Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00 USD.
Based in the San Francisco Bay area, California: $145,280.00 - $181,600.00 USD.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until December 10th, 2024 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.