City/State
Austin, TXWork Shift
First (Days)Overview:
OverviewThe Jira Administrator is responsible for the administration, configuration, and ongoing support of the Jira project management platform used for issue tracking, workflow optimization, and team collaboration across the organization. This role customizes Jira to meet business needs while ensuring system efficiency, security, and an enhanced user experience.
The Jira Administrator works closely with cross-functional teams, including project managers, software developers, and IT partners, to ensure Jira effectively supports Agile, Scrum, and other project management methodologies. Responsibilities include managing Jira projects and workflows, controlling user access, supporting integrations with other tools, performing routine maintenance and updates, and providing training and support to end users. The role also involves generating custom reports and dashboards to support visibility, tracking, and decision-making.
This position requires strong technical expertise in Jira, excellent problem-solving skills, and the ability to clearly communicate technical concepts to users at varying levels of technical proficiency. Experience with Atlassian tools such as Confluence, as well as automation or scripting, is beneficial.
EducationBachelor’s Degree in Information Technology, Computer Science, or a related field (Preferred)
OR
Experience may be accepted in lieu of a Bachelor’s Degree
3+ years of relevant experience with a degree
5+ years of relevant experience without a degree
No specific certification or licensure requirements
(Atlassian Jira or related certifications preferred but not required)
Experience2+ years of experience administering, configuring, and supporting Jira in an enterprise environment
Hands-on experience setting up and managing Jira projects, workflows, permissions, and user access
Experience troubleshooting Jira issues and performing routine system updates and maintenance
Ability to create custom reports, dashboards, and metrics to support project and operational needs
Experience collaborating with cross-functional teams to support Agile, Scrum, or similar methodologies
Strong communication skills with the ability to provide training and support to end users
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Top Skills
What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
