You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.
As a Software Engineer III at JPMorganChase within the Consumer and community banking, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you support a spring boot-based framework (Photon) and its associated services. The Framework is used by thousands of JPMC (JPMorgan Chase) software engineers. Our product is at the heart of the cloud enabled modern microservices based applications that power our business.
Job responsibilities
- Handle the level 1 & 2 product support tickets and own them to resolution with customer satisfaction.
- Collaborate with internal stakeholders and partners to maintain service level and delivery obligations.
- Identify and clear any roadblocks while monitoring performance and issue resolution (mainly upgrades) with internal partners giving priority to high value applications.
- Participate in office hours, drive product adoption with ownership of dashboard and generate accurate reports for senior management.
- Be an active participant in the refinement and growth of our product and services.
- Ensure training and product knowledge transfers are conducted as required.
- Contribute to product documentation, knowledge-based articles and generate usage reports using tools like Adobe analytics, ensure documentation is updated to help customers resolve issues without further escalation.
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product.
Required qualifications, capabilities, and skills
- Bachelor’s degree in computer science or related technical field
- 5+ years’ experience in the technology field, including 2+ years in an engineering/technical development role.
- Tech support management background with strong Java and Spring knowledge.
- Hands-on knowledge/exposure to cloud computing and distributed systems tooling (e.g., Spring Boot, Kafka)
- Experience with data/platform components such as databases and middleware technologies .
- Strong analytical and troubleshooting skills: diagnose issues, recommend solutions, and communicate outcomes confidently
- Strong communication skills to partner effectively with cross-functional stakeholders (verbal and written)
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.
- Self-managed, able to drive multiple concurrent initiatives in a fast-paced environment; strong documentation/reporting and passion for frictionless support and client experience
Preferred qualifications, capabilities, and skills
- Exposure to cloud technologies – AWS and Kubernetes
Skills Required
- Bachelor's degree in computer science or related technical field
- 5+ years experience in technology, including 2+ years in engineering/technical development
- Tech support management background with strong Java and Spring knowledge
- Hands-on knowledge/exposure to cloud computing and distributed systems tooling (e.g., Spring Boot, Kafka)
- Experience with data/platform components such as databases and middleware technologies
- Strong analytical and troubleshooting skills
- Strong verbal and written communication skills to partner with cross-functional stakeholders
- Hands-on experience using enterprise-authorized AI-assisted software development tools and ability to validate outputs
- Understanding of responsible AI use in engineering workflows, including data sensitivity and secure handling
- Self-managed, able to drive multiple concurrent initiatives; strong documentation and reporting skills
- Exposure to cloud technologies such as AWS and Kubernetes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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