We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorganChase within Infrastructure Platforms – Digital Workflows, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. You will deliver end-to-end ServiceNow capabilities that support critical client services. You partner with product and engineering stakeholders to design, build, test, and operate secure, resilient solutions, while mentoring peers and improving team delivery practices.
Job Responsibilities
- Design scalable ServiceNow solutions aligned to firmwide frameworks, engineering standards, and platform best practices.
- Develop high-quality, maintainable solutions using ServiceNow development patterns (JavaScript; Angular/AngularJS where applicable).
- Build modular, reusable components/configurations with a focus on upgrade-safe patterns and maintainability.
- Create and maintain automated tests and perform manual validation to support reliable releases.
- Deliver iterative enhancements using agile methods, balancing speed with operational excellence.
- Partner with product and business analysis to refine requirements, define scope, and contribute to estimates and delivery plans.
- Integrate ServiceNow with upstream/downstream systems using APIs, events, and scalable data patterns.
- Troubleshoot complex issues, perform root-cause analysis, and implement durable fixes.
- Contribute to operational readiness (runbooks, monitoring considerations, release checklists) to improve service reliability.
- Leverage enterprise-authorized AI-assisted development tools to accelerate delivery (e.g., refactoring, test creation, documentation) while validating outputs via review, testing, and secure coding standards.
- Mentor engineers through code reviews, pairing, and practical feedback; strengthen team agile practices and engineering workflows.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Hands-on experience implementing solutions on the ServiceNow platform.
- Strong JavaScript proficiency.
- Practical experience with Angular/AngularJS patterns relevant to ServiceNow UI development.
- Ability to design and build self-contained, reusable, and testable modules/components.
- Working knowledge of ServiceNow development constructs and lifecycle (e.g., scripting, configuration vs customization decisions, upgrade considerations).
- Experience across the SDLC (plan, build, test, release, operate) in an agile environment.
- Solid understanding of application, data, and infrastructure architecture and cross-system design patterns.
- Experience building and/or supporting integrations using APIs (e.g., REST/SOAP) and related authentication/error-handling patterns.
- Hands-on experience using enterprise-authorized AI-assisted development tools within the work environment, with demonstrated ability to validate outputs for correctness, performance, and security.
- Understanding of responsible AI use (data sensitivity, secure handling of inputs/outputs, resiliency/security expectations) and strong communication/teamwork skills.
Preferred qualifications, capabilities, and skills
- ServiceNow certifications: CSA, CAD, CIS–ITSM (and/or additional certs such as ITOM, CMDB, SecOps, Performance Analytics).
- Experience building and operating integrations at scale (webhooks, event-driven patterns).
- Familiarity with CI/CD and release management for platform-based delivery.
- Experience with automated testing strategies and test tooling in enterprise environments.
- Experience with observability, performance tuning, and production readiness practices.
- Exposure to cloud platforms and modern infrastructure practices (AWS/Azure concepts, SRE principles).
- Experience delivering in large, regulated, or security-sensitive environments with strong controls/change rigor.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering concepts and 3+ years of applied experience
- Hands-on experience implementing solutions on the ServiceNow platform
- Strong JavaScript proficiency
- Practical experience with Angular or AngularJS patterns relevant to ServiceNow UI development
- Ability to design and build self-contained, reusable, and testable modules or components
- Working knowledge of ServiceNow development constructs and lifecycle, including scripting, configuration, customization, and upgrade considerations
- Experience across the software development lifecycle in an agile environment
- Understanding of application, data, and infrastructure architecture and cross-system design patterns
- Experience building or supporting integrations using APIs such as REST or SOAP, including authentication and error handling
- Hands-on experience using enterprise-authorized AI-assisted development tools and validating outputs for correctness, performance, and security
- Understanding of responsible AI use, data sensitivity, secure input and output handling, resiliency, and security expectations
- Strong communication and teamwork skills
- ServiceNow certifications such as CSA, CAD, or CIS-ITSM
- Experience building and operating integrations at scale, including webhooks and event-driven patterns
- Familiarity with CI/CD and release management for platform-based delivery
- Experience with automated testing strategies and enterprise test tooling
- Experience with observability, performance tuning, and production readiness practices
- Exposure to AWS or Azure concepts and SRE principles
- Experience delivering in large, regulated, or security-sensitive environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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