Software Engineer III - Hybrid, Bala Cynwyd, PA

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary: Leads and/or participates in the review, analysis, modification, customization, development, enhancement and maintenance of applications and systems. Proficient in the design, coding, testing, debugging, and implementation phases of the application systems development process and also provides technical support for application systems bug fixes, defects, issue resolution and regular maintenance. The ideal candidate will have a strong background in developing robust and scalable web applications using Next.js, React, and ASP.NET Core.

Essential Job Functions:

1. Leads and/or participates in the analysis, requirements, design, configuration, and technical implementation of software application systems.

• Leads and/or participates in the identification and documentation of business, functional, and technical problems
• Leads and/or participates in the development and analysis of business requirements documents. Gathers and/or analyzes requirements for fixes and enhancements; develops and documents application specifications
• Conducts research, evaluates and provides input to potential solutions taking into consideration project constraints, organizational architecture standards, customer business processes, and emerging technologies where applicable
• Participates in the development of work tasks, estimates, schedules, materials and plans to meet business needs
• Communicates technical recommendations back to business analysts, subject matter experts and end users

2. Responsible for the design, development and configuration of applications systems according to provided technical specifications and business requirements.

• Codes and configures software applications to adhere to designs supporting internal business requirements or external customers
• Develops procedures and queries for analysis and reports.  Performs database design and normalization
• Provides feasibility and analysis in generating ad hoc queries
• Performs code reviews to ensure implementation accuracy of technical specifications and the enforcement of the best coding practices and standards during the development process
• Ensures accuracy of the implementation through design and execution of unit testing

3. Responsible for the development and maintenance of SDLC artifacts related to implementation

4. Works collaboratively with Architects, Business Analysts, technical leads, QA teams, and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs

5. Standardizes and maintains coding and quality assurance best practices and standards

6. Ensures that the best practices are enforced and followed during the development process with various team members

7. Supports QA and UAT execution and deployments in various environments

5. Oversees preparation of deployment plan, troubleshoots and resolves production problems

6. Plans and creates release packages of various applications and related components, working with the release management team.

7. Aligns to the maintenance and enforcement of SDLC processes (e.g., change management processes, release processes, source code controls, build processes, and others), departmental standards, style requirements and all other procedures necessary for data and system integrity

8. Leads and/or participates in on-going operational L3 support and maintenance

• Monitors processes and creates improvements to performance where applicable
• Researches cause and determines the impact of production issues
• Monitors and manages incident and request queues, estimates work required, and works with other team members to prioritize and plan fixes/enhancements
• Manages incidents and ad hoc requests in terms of severity
• Provides resolution of incidents and ad hoc requests per established SLA
• Provide technical assistance to inquiries regarding issues and/or questions

9. Leads and directs the work of other team members

10. Coordinates and communicates with other teams

11. Relies on experience and judgment to plan and accomplish goals

12. Performs a variety of tasks using creativity and latitude required

Full stack

• Develops and maintains full-stack web applications using Next.js, React, and ASP.NET Core
• Designs and implements user-facing features with a focus on performance, responsiveness, and user experience
• Writes clean, efficient, and well-documented code following best practices and coding standards
• Participates in code reviews, providing and receiving constructive feedback to ensure code quality
• Troubleshoots, debugs, and resolves issues across the entire application stack
• Responsible for working on both front-end and back-end development processes and assisting in decision-making surrounding new methods and technologies
• Builds and consumes RESTful APIs and integrates with various databases
• Designs, develops, and maintains fully-fledged and functioning platforms with databases or servers which do not need other third-party applications to build an entire system from scratch
• Develops and maintains responsive, intuitive user interfaces using modern web technologies
• Builds robust back-end systems and APIs
• Ensures high performance, security, and scalability of the software solutions
• Responsible for development using full-stack development, including proficiency in front-end frameworks and back-end technologies

Qualifications:

• Bachelor's degree in (in Computer Science, MIS, or Software Engineering) preferred
• 5-7 years’ software development and maintenance experience preferred
• Experience designing and implementing solutions from functional and technical specs
• Experience providing technical support for resolutions
• Experience working with source code repositories
• Knowledge of P&C Insurance terminologies and processes preferred
• Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access) is preferred
• Knowledge of deployment automation tools and DevOps practices
• Knowledge of SDLC and software support and maintenance approaches like Scrum and Waterfall
• Knowledge of Unit testing frameworks
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems, ability to apply this knowledge appropriately to diverse situations
• Knowledge of activities, tasks, practices, and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements preferred
• Knowledge of activities, tasks, practices, deliverables and techniques for implementing new or enhanced applications into a production environment
• Knowledge of formal methodologies for planning and executing application development, enhancement, or support
• Knowledge of and experience with developing and implementing client/server applications
• Knowledge of scripting languages and tools for creating event-driven, interactive webpages
• Knowledge of tools and programming languages for writing and modifying programs that comprise an application system
• Knowledge of tools and facilities for developing and populating application databases
• Knowledge of and experience using objects in designing, developing and implementing applications and databases
• Knowledge of approaches, tools, and techniques for design and development of paper-based and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc preferred
• Ability to write business requirements, functional and technical specifications preferred
• Demonstrated ability to learn and adopt new technologies and tools preferred
• Strong writing and communication skills preferred
• Strong customer service orientation (responsive, consultative, collaborative and accurate) preferred
• Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
• Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
• Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization preferred
• Superior attention to detail
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
• Ability to work independently and without supervision
• Ability to work effectively and lead a team preferred

Salary range $94,000 to $114,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.