Software Engineer III - Application Support

Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorgan Chase within the Consumer & Community Bank's Global Customer Platform team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Provides technical and functional support to all our end users within the Global Customer Platform team and across multiple applications while understanding the impact, assess the priority, and look for rapid solutions
• Investigates the issues raised by researching for similar incidents, learning the data model, checking the data and service logs.
• Troubleshoots issues using technology skills (reading logs, SQL) and working closely with partner teams to manage resolution of application issues.
• Documents all inquiries, troubleshooting steps, and resolutions; providing knowledge-sharing and solutions with team.
• Takes full ownership of issues raised and escalate as needed to other support and site reliability engineering teams
• Keeps the user updated with the progress of issues and following up with the development teams for defects.
• Organizes meetings with the users to understand the issues they are facing when using our technology services.
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies while reviewing and debugging code written by others
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Excellent communication and call management skills
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times
• Experience with ticketing systems, such as Service Now and Jira Service Desk.
• Advanced in one or more programming language(s), plus an interest in learning other coding languages and skills as needed
• Experience with database queries
• Awareness and exposure to change management methodologies and best practices along with systems development practices and methodologies.
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security and Automation knowledge is required
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• In-depth knowledge of the financial services industry and their IT systems and proficiency in all aspects of the Software Development Life Cycle

Preferred qualifications, capabilities, and skills

• Proficient in Jira reporting and Agile structuring within Jira.
• Advanced skills in presenting reportable data graphically.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.