Our Opportunity:
Chewy is seeking a Software Engineer III (AI/ML) in one of our hub locations for our customer service technology team. This is a high-profile position that will have exposure across the entire business, influencing the vision and implementation of architecture, design and features for an AI platform. Chewy’s mission is to empower pet parents to make smarter decisions about products for their pets. The role will allow you to act as an Individual Contributor, part of a team of strong engineers building functionality to improve Chewy’s customer servicing capabilities using AI and ML.
What You’ll Do:
- You will participate in working with all the top engineers at Chewy to evolve the architecture direction of all development at Chewy
- You will be responsible for design, development, integrating, training, delivery, fine-tuning and support of large-scale AI/LLM models
- You will be the engineering lead. You will work with the team and other partner teams to define our technical roadmap
- You will drive innovation through rapid prototyping and iterative development
- Coach and mentor engineers on the team
What You’ll Need:
- 10 years of experience in Software Development as a software engineer
- 3+ years of building and designing ML application platforms at scale
- 3+ years of back-end Java experience
- 3+ years of experience with NLP
- 1+ years of experience with Generative AI
- Strong knowledge of Python
- Knowledge of cloud & orchestration technologies (AWS Services, Terraform, Jenkins, etc)
- Knowledge of professional software engineering practices for the full software development lifecycle including coding standards, code reviews, source control management, build processes, testing, and operations
- Strong communication skills as well as experience in mentoring and educating your peers
Bonus (if applicable):
- Master’s or PhD in Machine Learning
- Experience in e-commerce and/or customer service technology
- Experience deploying large scale neural networks in a production environment
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
