Software Engineer II

GCI's Software Engineer II will apply principles and techniques of computer science, engineering, and mathematical analysis to design, develop, document, test, debug and support new and existing software systems and solutions which solve business problems and support the goals of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Development and Design:

• Design, develop/build and test applications, integrations, scripts, automations, and other software solutions that meet business objects and requirements, while adhering to the SDLC, security standards, development guidelines and best practices.  Define system performance standards and KPI’s. 
• Properly and accurately estimate, track, and document all development efforts to all departmental and team standards and specification requirements.  This might include, but is not limited to, detailed LOE estimates, technical specifications, flowcharts, architectural diagrams, administration instructions and end-user manuals, 
• Collaborate, as needed, with project managers, business analysts and other developers as well as other project resources during the scoping, requirements gathering and design phases of projects.        Comply with all project plans throughout the development process.

Operational Support:

• Provide exceptional customer, end-user, and stakeholder support always.
• Troubleshoot and debug solutions to resolve incidents and ongoing problems.
• Monitor systems performance and identify areas of improvement.
• Upgrade, reconfigure and improve solutions, as needed, to achieve high usability, reliability, availability, accuracy, and performance and either reduce or eliminate technical debt.

Backend and Integration Focus Addendum: 

Additional Engineer Job Duties & Disciplines

Backend and Integration Software Engineers are responsible for design, implementation, testing, and support of software development with a focus on backend Integration development. Strong experience in such domain is required. Extensive knowledge and expertise with modern large-scale, complex integration environments using multiple languages, multiple web frameworks and multiple data formats such as JSON and XML, modern RESTful micro-services and legacy SOAP based services. Comfortable building new systems and integrations according to modern enterprise integrations patterns such as data streaming, micro-services, dynamic scaling, and blue-green deployments while integrating with and supporting legacy systems and integrations that use classical enterprise integration patterns. Familiarity and experience in telecommunications including the following OSS and BSS concepts; customer relationship management, order management, provisioning, logical and physical inventory management, trouble management, billing, and invoicing.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.  Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. 
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences including software diagramming such as UML. Decision making, problem solving, both technical and procedural. Ability to facilitate strategic and tactical discussion between business users and stakeholders, technical teams, and IT leadership.  Take initiative to initiate communication amongst teams, including remote team members.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. 
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.              

TECHNICAL COMPETENCIES:

Demonstrated ability to:

• Apply Engineering principles and techniques of Computer Science, Engineering, and mathematical analysis.
• Ability to work with other developers and inter-disciplinary teams collaboratively and professionally.
• Follow and enforce established procedures.
• Research new configuration tools and methodologies.
• Research new software development tools and methodologies, evaluating opportunities for efficiency or quality gains.

In-depth knowledge of:

• Software languages and platforms particularly needed for troubleshooting modern development platforms and frameworks.
  • Enterprise level integration technologies, tools, and patterns including but not limited to: J2EE application servers, Webservers, RESTful web services, ActiveMQ, Camel, etc.
  • Multiple software languages and tools such as Java, Ruby, Angular, JavaScript, C#, ASP.Net, HTML, XML, PHP, Perl, etc.
  • Applications and Service Monitoring and Telemetry such as Splunk, ELK (Elasticsearch / Logstash / Kibana), Prometheus, Grafana, Monit, etc. 
  • Database solutions such as MySQL, MongoDB, Oracle, MS SQL, NoSQL, etc.
  • Operating systems such as Windows, UNIX, Linux, etc.
  • Configuration management, Agile processes, Continuous Integration, Continuous Delivery and build procedures, including source control and build tools such as SVN, Artifactory, GIT, Bamboo, Chef, Jenkins, etc.

Understanding of:

• TCP/IP and higher-level networking protocols such as HTTP, FTP.
• Telecom and OSS concepts include order management, provisioning, service assurance, trouble management, billing, and invoicing.
• Database concepts.
• Enterprise software concepts such as transactional processing, clustering, high availability, and redundancy.
• Software functionality and performance testing.

Additional Job Requirements:

This is a mid-level position within the Software Engineering discipline. Must have a comprehensive understanding of operations and functions; receive work at a higher level under general guidance with periodic review and direction of the supervisor. Requires ability to make and implement routine operational decisions and participate in larger projects and be counted on to complete tasks on time and within scope and budget.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in Computer Science, Computer Technologies, Systems Analysis, Engineering, or relevant field. *
• Minimum of three (3) years’ experience in software development, configuration engineering, or similar technical role. *
• Experience with multiple OS scripting languages and Web based scripting technology.

Preferred:

• Experience within the telecommunications industry.
• Other telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. 

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:  

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.  
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers. 
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  DISCLAIMER:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.