Software Engineer II

Software Engineer II

Job Description

Opportunity Summary

We are looking for an enthusiastic and dynamic individual to join Upland India as a Software Engineer II for our RightAnswers product.  They will be working side-by-side with other talented engineers on architecture, integration, new features, and maintenance of the product.  This role is considered more of backend role with good concentration on database design and development. 

What would you do?

•  Contribute to the design, architecture, and development of many aspects of the platform including new features, integrations and/or software defects.
• Participate in code reviews and providing feedback on others’ designs/code.
• Balance technical debt vs. feature development vs. supporting customers.
• Troubleshoot and diagnose issues with your code and production environments.
• Taking control of complex problems and stepping through them in a rational way.
• Making tactical vs. strategic trade-offs
• Being accountable for technical debt in your own software.
• Jump in and help the team deliver features when it is required.
  

What are we looking for?

Technical Skills

The following skills are needed for this role.

Experience

·        4-6 years

Skills to Test

·        Java EE (Servlets, JSTL, JSP, JDBC)

·        Some SQL queries or procedures

·        ReactJS

·        JavaScript, jQuery

Primary Skills

·        Java EE (Servlets, JSTL, JSP, JDBC)

·        Microsoft SQL Server (writing optimized queries, stored procedures, triggers etc.)

·        API Design (REST, JAX-RS)

·        Frontend frameworks (ReactJS and/or Angular)

·        Pure JavaScript, jQuery

·        Bootstrap, HTML5, CSS, SASS

·        Working with third party APIs

·        Authentication and Authorization (SAML, OAuth, OpenID, Okta)

·        Worked with any cloud-based version control mainly GitHub or Bitbucket

Secondary Skills (nice to have)

·        CRM Development (Salesforce, Dynamics, ServiceNow)

·        Modern data and analytical patterns for use in AI and Machine Learning

·        Apache Solr

·        Understanding Apache Tomcat configuration and deployment of web applications

·        Understanding of browser technologies and limitations

·        Familiar with AWS services mainly EC2 / S3 bucket  

·        Logging and monitoring tools such as NewRelic, Grafana

Soft Skills

·        Thrives collaborating in a team environment with a diverse range of people

·        Passionate about delivering an amazing customer experience

·        Able to have a change of mind, and able to change the minds of others

·        Write clearly and concisely

·        Capable of working without a company office, with a fully remote team

Growth Skills

·        Possesses a good work ethic; a self-starter with a desire to grow

·        Always looking for better ways to get the job done

Qualification

A bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience is required.

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About Upland RightAnswers

 Upland RightAnswers is the complete connected knowledge management solution that uses AI and machine learning to improve the user and customer experience by enabling organizations to create a trusted knowledge sharing culture.  The solution consists of robust content authoring tools, portals for customers and agents to search the knowledge base, and a robust API for customers to build their own experiences or integrate to alternate forms of self-service delivery. 

 Our R&D teams are truly global with some legacy concentration in the US in New Jersey, with our customers being enterprise level around the world. The team is small enough for employees to play a pivotal role in the development of our product, but we’re supported by a large global business meaning it’s also big enough for you to learn and develop your skills within an experienced team. 

 About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.
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