Software Engineer II

Software Engineer II

Are you an experienced quality engineer with a ‘can do’ attitude and enthusiasm that inspires others?  
And are you eager to work on delivering high quality products to our customers? 

About our Team:

The team is responsible for technically supporting editorial relationships and licenses for secondary content. The team themselves are highly collaborative and supportive, with the role having the ability to grow.

About the Role:

The Salesforce developer engages directly with global, multi-functional teams to provide user support and assist in strategic development and enhancement of the Customer Relationship Management application (Salesforce).  This includes, but is not limited to, direct user engagement and support, key stakeholder support and business analysis, continual business process improvement, assessment and advancement of complementary Salesforce technologies, and alignment to overarching Sales & Marketing business objectives.

The Salesforce developer acts as the business-facing Subject Matter Expert for the Salesforce technology stack; primary responsibilities include real-time user support, end-user documentation, assistance in capturing and evaluating business requirements, stakeholder support during UAT and various phases of the development lifecycle, and execution of required development throughout phased implementation.  The primary objective of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, and that the desired level of user support is being achieved.

Responsibilities:

• Work directly with various business leaders and sales teams; direct accountability for end-user support

• Provide system and business process expertise when scoping projects and related integrations

• Review solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose, user-focused development

• Demonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the gained knowledge to address business problems

• Integration monitoring and trouble-shooting

• Documentation and knowledge sharing; technical, business process, best practice, reference architecture, etc.

• Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts

• Works under consultative direction toward predetermined long-range goals and objectives; assignments are often self-initiated, determines and pursues courses of action necessary to obtain desired results, work checked through consultation and agreement with business stakeholders more often than by formal review of superior

Requirements:

• Degree in Computer Science, Software Engineering, MIS or related field preferred

• 1+ years previous administrative experience with Salesforce

• Salesforce Certified Advanced Administrator or Developer certification preferred

• Salesforce Certified Platform App Builder certification preferred

• Experience working in Agile projects

• Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform

• Proven ability to manage and resolve complex and ambiguous technical issues

• Demonstrated support success with at least one large Salesforce Org

• Understanding of UI design principles and best practices

• Exceptional analytical skills and experience working with large-scale, complex datasets

• Communication skills for both a technical and business audience

Work in a Way That Works for You:  

We promote a flexible work environment that meets the needs of a diverse team. Whether you prefer remote work, hybrid work, or on-site collaboration, we want to support your success. Our well-being initiatives include shared parental leave, study assistance, sabbaticals, and access to wellness programs.  

Working For you:  

We aim to support you in all areas of life. Our comprehensive benefits package includes:  

• Health insurance options for you and your family.  

• Group life and accident insurance for financial security.  

• Employee assistance programs and mental health resources.  

• Flexible working arrangements for work-life balance.  

• Paid time-off options, including sick leave, vacation, and public holidays.  

• Subsidized meals and free transportation in select locations.  

About Us:  

Our organization is a global leader in information and analytics, aiding researchers and healthcare professionals in advancing science and improving health outcomes for society. We combine quality information and vast data sets with analytics to support visionary science, research, health education, interactive learning, and exceptional healthcare and clinical practice. At Elsevier, your work contributes to addressing the world's grand challenges and fostering a more sustainable future. We harness innovative technologies to support science and healthcare, partnering for a better world   

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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