Software Engineer II

Job Description

Zendesk Labs is a product innovator, solutions incubator and Zendesk ideator. We lean into Zendesk's innovation culture by collaborating with partners and teams across the company, designing from scratch for customers with unique needs, and leveraging the newest technologies to elevate the best customer experiences. 

We are looking for a Software Developer II to join us on this journey. 

What you'll be doing

• Thrive in a fast-paced environment by quickly adapting to changing priorities, technologies, and requirements.

• Work with new technologies; explore, propose, and experiment with new ideas on iteration.

• Collaborate with the team, partners and customers to create software solutions through brainstorming, designing, prototyping, and development in an agile environment.

• Create technical proposals on the implementation of complex functionalities.

• Promote continuous learning to enhance the team’s capabilities and share best practices.

What you bring to the roleBasic qualifications:

• Experience in full-stack development.

• Excited about discovering and testing new technologies and ideas.

• Proficiency in working with APIs and building integrations between diverse systems to create cohesive and efficient solutions.

• Autonomy to carry a project through its execution, while also knowing when to ask for help.

• Great communication skills in English to collaborate with teams spread across the globe.

Preferred qualifications:

• Experience with some technologies from our tech stack below.

• Comfort with ambiguity, ability to pivot, and experience in a fast-paced work environment juggling multiple projects simultaneously.

• Experience in scoping and estimating solutions to provide accurate and realistic project timelines.

• Experience in developing AI solutions.

• Experience working for a SaaS or startup company.

Tech stack

• Most of our code is in Typescript / Javascript 

• We use React for the front end and Express.js for the back end

• We host our services on AWS

• We build our CI/CD pipeline with GitHub Actions

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.