We are seeking Associate Engineers to join the Operations Data and Analytics organization. These are individual contributor engineering roles reporting directly to the Director and focused on developing and supporting enterprise capabilities across ServiceNow, IT Service Management, automation, integrations, and operational engineering.
A primary focus of these positions will be the development and support of enterprise capabilities for Incident Management, Problem Management, Change Management, and the CMDB capabilities and configuration data that enable those processes.
This role is intended for engineers who already have professional software development or platform engineering experience and are looking to build deeper expertise within a large-scale enterprise environment. This is an early-career engineering position, but candidates should have experience working in a professional technology organization and a demonstrated foundation in software development.
Associate Engineers will work closely with experienced engineers while taking ownership of increasingly complex development assignments. The role provides an opportunity to develop deeper expertise in ServiceNow development, ITSM, APIs, automation, CMDB, production engineering, and Site Reliability Engineering practices.
Responsibilities- Develop, test, deploy, and support enterprise solutions on the ServiceNow platform.
- Build and enhance ServiceNow applications, workflows, integrations, automation, APIs, and platform capabilities.
- Develop capabilities supporting Incident Management, Problem Management, Change Management, and CMDB.
- Assist in developing and enhancing CMDB functionality, configuration relationships, integrations, and data capabilities that support Incident, Problem, and Change processes.
- Develop features based on process, operational, and technology requirements.
- Help ensure configuration data can be effectively used for incident investigation, problem analysis, change planning, impact assessment, reporting, and operational decision-making.
- Create solutions that address process gaps and reduce manual effort.
- Write clear, maintainable, testable, and well-documented software.
- Troubleshoot defects and production issues, working with experienced engineers on more complex problems.
- Participate in design and code reviews and incorporate feedback into solutions.
- Take increasing ownership of applications, features, integrations, and technical components as experience develops.
- Follow established ServiceNow architecture, engineering standards, and the Amex development roadmap.
- Develop and apply working knowledge of ITIL and ITSM practices, with particular emphasis on Incident Management, Problem Management, Change Management, and Configuration Management.
- Develop an understanding of how Incident, Problem, Change, and CMDB capabilities work together to support effective technology operations.
- Translate defined process and operational requirements into ServiceNow solutions with guidance from experienced engineers.
- Develop workflows, automation, business rules, integrations, and supporting capabilities across these ITSM areas.
- Work with process owners, SRE, Application Support, Operations Engineering, and application teams to improve service-management capabilities.
- Help develop solutions that connect incidents, underlying problems, planned changes, affected services, applications, infrastructure, and associated configuration items.
- Identify process or technology gaps and work with experienced engineers to develop sustainable solutions.
- Contribute to improving the quality, consistency, and usability of operational and CMDB data supporting ITSM processes.
- Develop and support integrations between ServiceNow and enterprise platforms using REST APIs, web services, events, and related integration technologies.
- Work with structured data formats such as JSON and XML.
- Develop automation that reduces manual effort and improves engineering and operational efficiency.
- Help develop reusable integration patterns and services.
- Develop and maintain integrations that populate, update, or consume CMDB and operational data.
- Troubleshoot integration, data, and production issues, escalating or collaborating with experienced engineers as appropriate.
- Look for opportunities to replace repetitive manual processes with effective automation.
- Apply sound software engineering practices across application design, development, automated testing, code review, deployment, and production support.
- Develop maintainable, testable, and well-documented software.
- Use source control, automated testing, and CI/CD as part of the engineering lifecycle.
- Participate actively in design discussions and code reviews.
- Apply feedback from senior engineers and incorporate established technical standards and reusable patterns into development work.
- Develop an understanding of enterprise application architecture, reliability, security, and maintainability.
- Participate in Agile planning, development, testing, deployment, and retrospective activities.
- Remain current on relevant technologies and continuously develop technical capabilities.
- Take increasing technical ownership and operate with greater independence as experience grows.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Professional software development or platform engineering experience in a technology organization
- Experience developing and supporting ServiceNow platform solutions
- Experience developing integrations using REST APIs, web services, events, or related integration technologies
- Experience working with JSON and XML structured data formats
- Ability to develop automation that reduces manual effort and improves engineering or operational efficiency
- Experience applying software engineering practices across design, development, automated testing, code review, deployment, and production support
- Experience using source control, automated testing, and CI/CD
- Ability to write maintainable, testable, and well-documented software
- Ability to participate in Agile planning, development, testing, deployment, and retrospective activities
- Understanding of enterprise application architecture, reliability, security, and maintainability
- Ability to participate in technical design discussions and code reviews
- Working knowledge of ITIL and ITSM practices, including Incident, Problem, Change, and Configuration Management
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
