Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The team:
The Voice Telco team delivers crucial voice call features for our customer call/contact centre solutions. Our focus is on high performance globally distributed cloud-based solutions to enhance the customer experience and provide next-gen capabilities to our existing Five9 Products. We develop state-of-the-art applications using latest web technologies.
Role purpose:
The role of a Software Engineer in the Voice Telco Development Team is to design, develop, and maintain Five9’s contact centre voice solutions. The engineer's responsibilities include software development, integration, enhancing customer experiences, staying updated on technology, collaborating with the team, ensuring software quality, documentation, and problem-solving.
Responsibilities:
- Be part of an agile team to develop a scalable, highly available global voice platform.
- Understand performance and scalability principles and apply when developing software.
- Collaborate with Product Managers, Architects, Engineering leaders and test engineers.
- Mentor and train junior team members.
Key Skills:
- 2+ years of industry experience in software development and troubleshooting, preferably VOIP systems.
- Hands on experience writing Microservices using Java, Spring Framework.
- Experience with Software engineering best practices include following Design Patterns.
- Experience with Distributed databases such as CockroachDB.
- Experience working on complex problems and systems involving distributed environments.
- Experience working on web frameworks such as React.js.
- Experience with Kubernetes environments is a plus.
- Understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC is a plus.
- Experience working within an Agile team and contributing towards team processes.
- Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership.
- Good communication skills, both verbal and written.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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