You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.
As a Software Engineer II – Observability Engineer at JPMorganChase within Asset & Wealth Management Technology, you are part of an agile team that works to design and deliver monitoring and observability solutions that enables high-quality telemetry and operational resilience. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.
As an Observability Engineer, you will help design, implement, and optimize observability solutions that provide actionable insights into application health, performance, and operational effectiveness. You will work closely with software engineers, platform teams, product teams, and technology stakeholders to improve telemetry quality, monitoring coverage, dashboarding, alerting, and operational visibility across Asset & Wealth Management applications.
This role is ideal for an engineer who is passionate about monitoring, telemetry, analytics, automation, cloud technologies, and operational intelligence. You will contribute to strategic observability initiatives that help engineering teams gain deeper visibility into their platforms while improving reliability, performance, and customer experiences.
Job Responsibilities
- Configure and optimize monitoring, alerting, and event management; reduce alert noise and improve monitoring hygiene, while driving platform adoption and enabling self-service through automation, observability-as-code, integrations, and AI-enabled capabilities.
- Partner with application teams to instrument services and standardize telemetry (metrics, logs, traces, events) and alerting through consistent tagging, patterns, and data quality practices.
- Build and run monitoring/observability solutions across cloud and on-premises environments, improving visibility into system health, business transactions, and customer experience.
- Deliver operational insights via dashboards, visualizations, and analysis to understand user journeys and dependencies, detect performance/service degradation, and accelerate issue identification.
- Executes standard software solution, design, development, and technical troubleshooting
- Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
- Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 2+ years applied experience
- Experience in Platform Engineering, DevOps, Monitoring, or Observability-related roles.
- Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages such as Python, Java, JavaScript, Go, or similar technologies.
- Experience with one or more observability or monitoring platforms including: Dynatrace, Splunk, Grafana, and/or Datadog
- Experience working with telemetry concepts including metrics, logs, traces, and alerting.
- Knowledge of cloud platforms, distributed systems, and modern application architectures.
- Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, testing, troubleshooting, or documentation) with demonstrated ability to critically evaluate and validate AI-generated outputs.
- Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations.
- Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Strong verbal and written communication skills and the ability to collaborate across engineering teams.
Preferred qualifications, capabilities, and skills
- Knowledge of monitoring standards, telemetry governance, and observability frameworks.
- Experience with automation, Infrastructure as Code, or platform engineering practices.
- Exposure to AI-assisted analytics, anomaly detection, or operational intelligence capabilities.
- Experience building dashboards, observability reports, and operational analytics solutions.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering concepts and 2+ years of applied experience
- Experience in Platform Engineering, DevOps, Monitoring, or Observability-related roles
- Experience developing, debugging, and maintaining code in a large corporate environment using Python, Java, JavaScript, Go, or similar languages
- Experience with observability or monitoring platforms such as Dynatrace, Splunk, Grafana, or Datadog
- Experience with telemetry concepts including metrics, logs, traces, and alerting
- Knowledge of cloud platforms, distributed systems, and modern application architectures
- Hands-on experience using enterprise-authorized AI-assisted software development tools and validating generated outputs
- Understanding of responsible AI use, data sensitivity, secure handling, resiliency, and security expectations
- Exposure to agile methodologies, CI/CD, application resiliency, and security
- Strong analytical, troubleshooting, problem-solving, verbal communication, written communication, and collaboration skills
- Knowledge of monitoring standards, telemetry governance, and observability frameworks
- Experience with automation, Infrastructure as Code, or platform engineering practices
- Exposure to AI-assisted analytics, anomaly detection, or operational intelligence capabilities
- Experience building dashboards, observability reports, and operational analytics solutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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