Location: San Francisco, CA - Hybrid | Full-Time
Location: Madison, WI - Hybrid | Full-Time
What you will do:The Zendesk Online Business team is looking for a Software Engineer with strong command over the backend languages like Ruby or Java, and past experience with developing on Rails Framework to join them on their journey to make the Zendesk purchasing experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include:
Collaborating with product managers, designers and engineers to ensure requirements are understood and executed upon.
Follow Zendesk standards when designing, building and deploying solutions
Champion best practices, high quality code, and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
Actively participate in code reviews and design discussions
Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.
Active engagement and participation in your team’s Scrum Process
2-4 years of relevant industry experience in at least one object oriented language like Ruby or Java
Experience with databases like MySQL and/or DynamoDB
Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins, Spinaker)
Knowledge of API design and distributed systems
Experience using Datadog or other log aggregation tools
Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis
A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities
A team-first collaborative attitude that thrives in a fast-moving agile development environment
Excellent written and verbal communication skills
Experience with JavaScript, React
Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)
Experience working on SaaS-based products
Experience with AWS stack (ie. Aurora RDS)
Experience working in an Agile Scrum Team
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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