Software Engineer I, Customer Experience

Posted 3 Days Ago
Hiring Remotely in USA
Remote
109K-184K Annually
Mid level
Healthtech • Machine Learning • Social Impact • Software
Our mission is to raise the standard of healthcare for everyone.
The Role
As a Software Engineer II in the Customer Experience team at Included Health, you will develop scalable solutions to enhance customer service capabilities, manage end-to-end product solutions, and lead technical projects that create significant impacts for customers. You will own the full project lifecycle and collaborate effectively across teams.
Summary Generated by Built In

Our mission


At Included Health, we're on a mission to raise the standard of healthcare for everyone. We're a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. We're especially focused on increasing access to high-quality and culturally competent providers that can raise care equity for the LGBTQ+ community, Black Americans and other communities who have been historically disenfranchised and underserved in the US healthcare system.


Our team


The Included Health's Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base.


You!


As a member of the team, you will build scalable solutions that improve customer-facing teams' ability to provide great service to our customers and communicate the value we bring. Reporting to Engineering Manager, Data Platform, you will help our company become an indispensable partner to our customers.

What you will do

  • Develop features to provide more capabilities and improve the performance of our products
  • Participate in cross-team efforts to ensure successful delivery against shared goals
  • Contribute to end-to-end product solution, from designing to implementation to shipping to maintaining

Qualifications and Requirements

  • Bachelor's degree in Computer Science
  • You have strong software engineering fundamentals and apply them when faced with an ambiguous problem space
  • You have a strong desire to grow and look to recognize growth areas
  • Experience in our current technologies is a bonus — Golang, GraphQL, Java, Scala, Ruby, AWS

Physical and Cognitive Requirements

  • Prompt and regular attendance at assigned work location
  • Ability to remain seated in a stationary position for prolonged periods
  • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
  • Ability to interact with leadership, employees, and members in an appropriate manner

#LI-Remote


This is a remote role. Additional benefits include comprehensive medical, dental & vision, 401k savings, and discretionary Paid Time Off (PTO).

Top Skills

Go
GraphQL
Java
Ruby
Scala
The Company
HQ: San Francisco, CA
2,000 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Why Work With Us

Here, initiative meets purpose. We have bold aspirations that drive our work. We care in a way that shows in everything we do. At Included Health, you will join a team that is propelled by the opportunity to redefine healthcare for all. It's work worth caring about.

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