ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
Internal stakeholder focused Tier 1 Support Specialist with a primary focus on business operations, Salesforce troubleshooting, and Lead-to-Order (L2O) ticket management. Hands-on experience resolving day-to-day operational issues, performing data maintenance, and providing light quality assurance (QA) assistance. Skilled in partnering with business stakeholders to resolve production tickets, maintain system integrity, and support end-to-end business processes. Eager to expand technical support capabilities while ensuring high-quality system performance through diligent issue resolution and testing support.
Job Role Overview
Job Title: Tier 1 Support Specialist
Job Level: SWE1 (Entry to Junior Level)
Department: Product & Engineering / Technology Delivery
Role Type: Full-time
The Tier 1 Support Specialist serves as the primary point of contact for daily business operations, specifically focusing on Salesforce and Lead-to-Order (L2O) support. This role is responsible for managing day-to-day support tickets, troubleshooting Salesforce user issues, and performing routine data maintenance. Additionally, you will provide light QA assistance to ensure system changes align with business needs. Working closely with cross-functional teams, you will help resolve production issues, document support processes, and ensure that operational workflows run smoothly and meet quality standards.
Job Description & Key Responsibilities
Tier 1 Support & Issue Resolution
- Manage and resolve day-to-day Lead-to-Order (L2O) support tickets, ensuring timely responses and high-quality resolution for business users.
- Perform basic Salesforce troubleshooting and diagnostic tasks to identify and resolve user-reported system issues.
- Escalate complex technical issues to senior engineers or developers while maintaining clear communication with the affected business stakeholders.
- Perform regular data load operations (import, update, export, upsert) using data management tools while maintaining data integrity and accuracy.
Salesforce & Business Analysis
- Provide daily operational support for the Salesforce platform, including user permissions, basic configuration updates, and data integrity checks.
- Perform regular data maintenance and cleanup activities to ensure Salesforce records remain accurate and actionable for the business.
- Assist the QA team with light testing tasks, such as smoke testing and regression testing of support-related fixes and enhancements.
- Participate in story refinement and requirement gathering sessions to ensure clear project scope and execution.
Automation & Process Improvement
- Create and maintain process documentation for common support issues and resolution workflows to improve team efficiency.
- Support basic QA testing efforts for new features or bug fixes to ensure operational stability before deployment.
- Identify, track, and communicate testing risks, dependencies, and defects to team leads and project managers.
- Continuously build technical skills, domain knowledge, and testing capabilities to support increasingly complex systems.
Required Skills & Qualifications
- Experience: 0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role.
- Salesforce & Data Management: Basic experience with Salesforce platform configuration and familiarity with data loading tools (e.g., Salesforce Data Loader, Workbench, or Import Wizard).
- Technical Aptitude: Understanding of software delivery lifecycles, basic API testing concepts (e.g., Postman), database fundamentals, and data integrity verification.
- Problem-Solving: Analytical mindset with a passion for troubleshooting production issues and performing root-cause analysis.
- Communication & Collaboration: Strong communication skills with an eagerness to learn from senior engineers and partner effectively across business and technical teams.
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About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Skills Required
- 0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role
- Basic experience with Salesforce platform configuration
- Familiarity with Salesforce Data Loader, Workbench, or Import Wizard
- Understanding of software delivery lifecycles
- Basic API testing concepts, such as Postman
- Database fundamentals and data integrity verification
- Analytical problem-solving skills and interest in troubleshooting production issues and root-cause analysis
- Strong communication and cross-functional collaboration skills
- Eagerness to learn from senior engineers and develop technical support and testing capabilities
ZoomInfo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZoomInfo and has not been reviewed or approved by ZoomInfo.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, plus mental health, transgender healthcare, wellness programs, gym reimbursement, and notable fertility assistance. Healthcare options are often described as competitive and a prominent strength of the total rewards.
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Parental & Family Support — Programs include generous parental leave, childcare assistance, Care.com access, and substantial adoption and surrogacy support. Family-forming benefits and leave policies indicate robust support for different life stages.
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Leave & Time Off Breadth — Salaried employees receive unlimited time off alongside paid holidays, flexible time off, wellness days, and bereavement leave. Unlimited PTO is described as genuinely usable in some roles and a meaningful component of the package.
ZoomInfo Insights
What We Do
ZoomInfo is the go-to-market (GTM) platform for businesses development and revenue growth. Powered by real-time data and insights, our unified engagement platform helps sales and marketing teams find, acquire, and grow customers.
Why Work With Us
ZoomInfo is where the world’s brightest minds in Data and Go-To-Market come together to do their best work. We’re a founder-led organization that recognizes your success with 2x the career mobility of our SaaS peers. Being action-oriented, resourceful, and resilient will not only help you fit in, it will help you thrive.
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