E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.
Location: Hong Kong
The Software Engineer role within e2open is an entry level position within the Development team, creating and updating programs to meet the needs of our customers. Using a variety of software languages, tools and techniques, the Software Engineer delivers high quality products according to the specifications outlined by Product Management according to the standards set across the company.
RESPONSIBILITES:
Technology
- Apply a basic knowledge of programming languages for software development
- Demonstrate a basic knowledge of database structures, queries, and performance
- Exhibit a basic familiarity of complex data structures, transformations, derivations, serialization, queuing theory, message handling, buffer management, threading, and other similar software constructs
- Understand the use of Open Source including licensing models, constraints, and proper incorporation
- Show experience with User Interface/Experience design, testing, constraints, validation, technologies
- Implement API design with security, backwards compatibility, validation, error handling…
- Practice interface security, data encryption, ethical hacking, and denial of service attack prevention
- Employ a basic understanding of operating system, file system, virtual machine management, maintenance, and performance management
- Understand basic network configuration including firewall usage, router management, load balancing
- Leverage deployment technologies including Docker, Chef, Terraform
- Exercise software build technologies including source control, build and branching, automation
Development
- Demonstrate the ability to cross train and learn new technologies
- Design, implement and test enhancement feature requests to enhance product functionality as needed with minimal risk to existing product stability, reliability, and performance
- Create unit tests and proactively validate all developed software
- Contribute to design decisions on new features
- Troubleshoot defects independently and cooperatively
- Work with and assist other departments with any technical issues that arise
- Follow best practices for security guidelines internally and in developed software
- Implement product ‘stories’ to create software exceeding customer needs
- Maintain existing components to improve performance and enhance functionality without regression
Support
- Work with support engineers, professional services, and sales engineers to investigate and handle customer and field escalated cases.
- Coordinate, respond, track and follow-up on customer problem reports/technical support requests
- Conduct technical investigation of product defects raised by customers or other groups like QA or Support
- Periodically monitor production or other critical systems for signs of potential problems
- Strong customer service and teamwork skills
- Suggest improvements to monitoring, system reliability or other factors impacting customer platforms
- Craft sound technical plan of action for resolution of complex problems and execute them
- Proactively eliminate unnecessary or invalid support requests
- Identify root cause for any errors detected
Process
- Follow processes, guidelines, procedures, and best practices defined by senior staff and management.
- Work with members in the organization across various time zones.
- Switch between multiple tasks based on dynamic priorities.
- Review security and data segregation models
- Knowledge of overall development lifecycle, processes, and process improvement
Communication
- Able to communicate well with others
- Ask questions without hesitation. Pursue resolution diligently until an answer is provided
- Write clearly, concisely and at a level appropriate for the intended audience
QUALIFICATIONS AND EXPERIENCE:
General Qualifications:
- Able to communicate well with others
- Participate in meetings, sharing ideas, experiences and retaining shared information
- Ask questions without hesitation. Pursue resolution diligently until an answer is provided
- Write clearly, concisely and at a level appropriate for the intended audience
- Commit to Ontime Delivery of committed work product
- Deliver a level of quality commensurate with requirements
- Identify obstacles and seek out appropriate help in removing them
- Show high motivation and a strong drive for results
- Evolve knowledge of products, markets, and customer needs
- Manifest a highly organized and detail-oriented work ethic
- Accept constructive criticism effectively
Technical Qualifications:
This section will detail the specific skills and experience required for the position. This may include and not be limited to software development languages (Java, Ruby on Rails, React/Redux…), tool experience (Drools, Jasper reports, Spring…), database technologies (relational, graph, SQL…) or other skillsets needed for the specific requisition and team requirements. Years of Experience: 1-3 years
PHYSICAL REQUIREMENTS:
General office environment and responsibilities requiring:
- Extensive use of computers involving viewing a monitor and keyboarding most of the workday
- Placing, receiving and participating in conference calls
- Occasionally moving and lifting objects up to 20 pounds
- May require 10% travel or more if needed
E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
E2open participates in the E-verify program in certain locations, as required by law.
E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.
What We Do
At E2open, we’re creating a more connected, intelligent supply chain. It starts with sensing and responding to real-time demand, supply and delivery constraints. Bringing together data from customers, distribution channels, suppliers, contract manufacturers and logistics partners, our collaborative and agile supply chain platform enables companies to use data in real-time, with artificial intelligence and machine learning to drive smarter decisions. All this complex information is delivered in a single view that encompasses your demand, supply and logistics ecosystems. E2open is changing everything. Demand. Supply. Delivered.
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