Intermedia is looking for a Software Engineer Frontend - AI to join our team.
In this role, you will help to design and develop intuitive, scalable user experiences that enable users to create, configure, test, deploy, and manage AI agents. You will help make sophisticated AI capabilities accessible through thoughtful interfaces and workflows that allow users to understand how their agents are configured, how they behave, and how they interact with tools, data, and other systems.
What you will be doing:
- Develop, test and maintain backend services and APIs that support analytics, dashboards, visualisations and AI-generated insights.
- Build services that process, aggregate and enrich structured and unstructured data, enabling users to explore, filter, compare and understand complex datasets.
- Develop efficient APIs and data models for dashboards, reports and other customer-facing experiences.
- Support AI-powered features such as summaries, recommendations, trend identification and anomaly detection.
- Collaborate with AI/ML engineers to integrate models and AI-generated outputs into customer-facing products.
- Work with frontend engineers, UX teams and product managers to translate customer needs into practical technical solutions and effective service interfaces.
- Partner with data engineers to maintain reliable data flows across source systems, analytics platforms and downstream applications.
- Contribute to technical discussions concerning backend services, data models, processing workflows, caching and integrations.
- Help maintain data quality and optimise service performance, scalability and reliability.
- Write readable, maintainable and testable code that follows established engineering standards.
- Participate in code and design reviews, sharing constructive feedback and learning from other engineers.
- Troubleshoot issues across backend services, data-processing workflows and frontend integrations.
- Implement appropriate testing, logging, monitoring and observability for production services.
- Collaborate with DevOps and platform teams to support reliable deployment and operation.
- Contribute to improvements in product quality, customer experience and engineering efficiency while staying informed about relevant developments in backend engineering, AI and analytics.
What youll bring to the role:
- A bachelor’s degree in Computer Science, Software Engineering or a related technical field, or equivalent practical experience.
- At least 3 years of professional software engineering experience, with hands-on experience developing modern frontend applications.
- Proficiency in JavaScript and/or TypeScript and experience with a modern frontend framework such as React or Angular.
- Good knowledge of HTML, CSS, responsive design and modern browser technologies.
- Experience developing interactive web applications for production environments.
- Experience integrating frontend applications with RESTful APIs, asynchronous services and backend systems.
- Understanding of frontend architecture, component design, state management, performance and maintainability.
- Experience building reusable components and working with component libraries or design systems.
- Familiarity with automated frontend testing, source control, code reviews, CI/CD and deployment practices.
- Understanding of web accessibility, security and browser compatibility principles.
- Good problem-solving skills, with the ability to investigate and resolve technical and user-experience issues.
- Ability to adapt and contribute effectively as product requirements and technologies evolve.
- Strong communication and collaboration skills, with the ability to work across product, UX, frontend, backend and AI/ML teams.
- Familiarity with Agile software development practices.
Diversity, Inclusion, and Equal Opportunity
regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical
or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our
Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we
are committed to making reasonable accommodations for identified disabilities or other limitations as required by all
applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or
disability status.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
- At least 3 years of professional software engineering experience with hands-on modern frontend application development.
- Proficiency in JavaScript and/or TypeScript.
- Experience with a modern frontend framework such as React or Angular.
- Knowledge of HTML, CSS, responsive design, and modern browser technologies.
- Experience developing interactive web applications for production environments.
- Experience integrating frontend applications with RESTful APIs, asynchronous services, and backend systems.
- Understanding of frontend architecture, component design, state management, performance, and maintainability.
- Experience building reusable components and working with component libraries or design systems.
- Familiarity with automated frontend testing, source control, code reviews, CI/CD, and deployment practices.
- Understanding of web accessibility, security, and browser compatibility principles.
- Strong problem-solving skills for technical and user-experience issues.
- Ability to adapt as product requirements and technologies evolve.
- Strong communication and collaboration skills across product, UX, frontend, backend, and AI/ML teams.
- Familiarity with Agile software development practices.
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
