Applicants must be authorized to work for ANY employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies please.
This hybrid role requires on‑site presence at the Norcross HQ twice per week.
USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all our employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.
We are seeking highly motivated DevOps people to join a small, fast-moving DevOps team responsible for building, automating, securing, and operating cloud-native solutions on the AWS platform.
This role requires both strong engineering discipline and software development capability. Our DevOps people are expected to think like developers, automate like platform engineers, and solve complex infrastructure and application problems with ingenuity and ownership.
You will work on enterprise-scale systems supporting large utility and financial organizations with strict compliance and security requirements, including SOC 2 Type II, PCI, PII, and occasional HIPAA-regulated environments.
What We Work With
Our team actively develops and operates solutions using:
• AWS cloud infrastructure and cloud-native services
• Terraform Infrastructure as Code
• Python, C#, and Go
• Large Language Models (LLMs) and AI-assisted engineering workflows
• Claude AI
• GitHub
• Azure DevOps
• Amazon Connect contact center solutions
• CloudFront and AWS WAF
• CI/CD pipelines, automation tooling, and deployment frameworks
• Authentication and identity systems including SAML and OIDC
We are looking for DevOps People who
• Have Bachelor’s degree in Computer Science, or similar degree.
• Comfortable learning rapidly in evolving environments
• Passionate about automation and operational excellence
• Able to troubleshoot and solve difficult technical problems independently
• Strong communicators who work well internal and external technical teams
• Willing to take ownership of systems, deployments, and outcomes
Successful candidates must be capable of bridging both worlds of software and infrastructure.
Responsibilities
• Build and maintain AWS infrastructure using Terraform
• Develop automation tooling and internal platforms using Python, Go, and C#
• Support and improve CI/CD and deployment workflows
• Design and maintain secure cloud architecture
• Implement and troubleshoot authentication and federation technologies such as SAML and OIDC
• Support enterprise-grade Amazon Connect deployments and integrations
• Work with engineering teams to improve developer workflows and platform reliability
• Participate in operational support, troubleshooting, and production issue resolution
• Contribute to AI-assisted development and automation initiatives leveraging LLM technologies
Preferred Experience
• Experience working in regulated enterprise environments
• Familiarity with AWS networking, security, IAM, WAF, and CloudFront
• Experience with GitHub and/or Azure DevOps pipelines and repositories
• Understanding of infrastructure automation and platform engineering concepts
• Experience supporting customer-facing enterprise systems
• Exposure to contact center technologies or Amazon Connect is a plus
Job Benefits:
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
- Ongoing training opportunities
- Visible, exciting work supporting the sales of cutting-edge technology and workflow solutions.
Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us at www.usan.com
Skills Required
- Bachelor's degree in Computer Science or a similar degree
- Authorization to work for any employer in the United States
- Ability to work on-site at the Norcross headquarters twice per week
- Ability to learn rapidly in evolving environments
- Passion for automation and operational excellence
- Ability to troubleshoot and solve difficult technical problems independently
- Strong communication and collaboration skills
- Willingness to take ownership of systems, deployments, and outcomes
- Experience in regulated enterprise environments
- Familiarity with AWS networking, security, IAM, WAF, and CloudFront
- Experience with GitHub or Azure DevOps pipelines and repositories
- Understanding of infrastructure automation and platform engineering concepts
- Experience supporting customer-facing enterprise systems
- Exposure to contact center technologies or Amazon Connect
What We Do
USAN's tailored offerings enhance your CX strategy and extend the power of Amazon Connect, evolving and scaling your business's approach to customer experience. With over 30 years of contact center expertise, we bring a wealth of knowledge to deliver innovative, secure solutions designed for robust, omnichannel customer interactions. Our commitment is to empower your enterprise with tools and insights to foster deeper customer relationships and drive exceptional service delivery. From strategic consulting to technology offerings to managed services, we're dedicated to guiding you through every stage of the CX journey, ensuring your solutions are as dynamic and forward-thinking as your customers demand
