Who We Are
In #CiscoIT on the Device Automation team, we have a unique opportunity: we actually get to use the technology we create. We are innovators who drive innovation to propel business transformation while maintaining operational excellence. We are accelerators that accelerate digital solutions to generate cost savings & productivity gains for enterprise success. We are transformers, and as customer zero, we transform the customer experience by being our own customer first. With agility, quality, and security, we continuously deliver business outcomes.
Who You Are
We are looking for an individual with a proven track record of success in delivering complex cross functional projects and solutions with a passion for technology, automation, user experience and problem solving.
What You'll Do
As a Senior Software Engineer in Device Automation, you will collaborate across the Business Units, Engineering, and cross-functional teams to analyze/define/design and support the implementation of end-to-end solutions that enables the best-in-class workforce experiences. You will be responsible for the design, development, and maintenance of the Device Automation platform within our organization. This role requires extensive knowledge in software development and system administration. This senior position requires not only technical expertise but also leadership skills and the ability to collaborate effectively with various teams. The successful candidate will ensure the optimal performance of our ServiceNow platform, enabling us to streamline our operations and provide better service to our clients.
Responsibilities:
Lead the design, development, and roll-out of modules and applications such as ServiceNow.
Collaborate with various internal teams to understand business needs and translate them into functional and non-functional requirements.
Perform system and integration testing with sample and live data.
Monitor health, usage, and overall compliance of the ServiceNow platform.
Develop software solutions and ServiceNow applications based on business needs.
Create and manage scripts and workflows within ServiceNow.
Provide training and support to ServiceNow end-users.
Maintain up-to-date knowledge of ServiceNow capabilities and features.
Work closely with IT project management team to deliver solutions on time and within budget.
Troubleshoot and resolve issues related to the ServiceNow platform and integrations.
Minimum Qualifications:
7+ years of experience as a Software Developer
Object Oriented Programming experience with languages such as Java, javascript etc.
Experience with REST APIs or other relevant web technologies such as JSON, GraphQL etc.
Preferred Qualifications:
Bachelor's degree with 7+ years or Masters with 3+ years of experience in Computer Science, Information Systems, or a related field.
Strong understanding of IT Asset Lifecycle Management
Proficient in data modelling, data architecture, as well as data structures
Certifications in ServiceNow Application Development, System Administration, or Implementation Specialist are a plus.
Familiarity with Agile and Scrum methodologies.
Familiarity with Mobile Device Management platforms.
Strong communication and interpersonal skills.
Previous experience with public cloud infrastructure such as AWS, Azure, GCP
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 7+ years of experience as a Software Developer
- Extensive knowledge of software development and system administration
- Object Oriented Programming experience (e.g., Java, JavaScript)
- Experience with REST APIs and web technologies (JSON, GraphQL)
- Experience designing, developing, or maintaining ServiceNow applications/platform
- Bachelor's degree (or Master's) in Computer Science, Information Systems, or related field
- Strong understanding of IT Asset Lifecycle Management
- Proficiency in data modeling, data architecture, and data structures
- ServiceNow certifications (Application Development, System Administration, Implementation Specialist)
- Familiarity with Agile and Scrum methodologies
- Familiarity with Mobile Device Management platforms
- Experience with public cloud platforms (AWS, Azure, GCP)
- Strong communication and interpersonal skills
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
