Software Engineer (DevEx)

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Düsseldorf, Nordrhein-Westfalen
In-Office or Remote
Senior level
Information Technology
The Role
As a Software Engineer (DevEx), you will enhance engineering workflows through CI/CD optimization, tooling, and collaboration with various teams while ensuring security compliance and operational excellence.
Summary Generated by Built In

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role – Software Engineer (DevEx)

Location: On-site in Düsseldorf or remote in Germany

As a DevEx Engineer at Cognigy, you’ll be a key enabler for our Engineering organization, delivering streamlined, secure, and efficient development experiences. You’ll work across our CI/CD infrastructure, developer tools, and internal platforms to automate and optimize engineering workflows. This role is pivotal to ensuring scalable, compliant, and frictionless development.

You will collaborate with Engineering, SRE, Security, and QA teams, helping us improve product quality, operational excellence, and delivery speed. From container orchestration to internal CLI tools, you’ll be at the heart of what powers our teams to build next-gen AI solutions.
Your responsibilities will include

  • Empower Developers – Build internal tooling and workflows that boost productivity and satisfaction.
  • CI/CD Optimization – Enhance performance across pipelines (e.g., caching, parallelization, resource usage).
  • Security & Compliance – Implement automated solutions (e.g., Vanta, Snyk) to enforce secure software delivery practices.
  • Dev Environment Standardization – Ensure scalable and reproducible environments using Kubernetes, Helm, and Terraform.
  • Monitoring & Observability – Improve logging, alerting, and insight generation using Grafana, Kibana, and Sentry.
  • Infrastructure Ownership – Design secure, scalable automation solutions and lead platform-level architectural improvements.
  • Collaboration & Mentorship – Partner with SRE/Core teams and support junior engineers with knowledge sharing.
  • Operational Excellence – Proactively propose and lead cross-team improvements to drive engineering success.
  • Developer Lifecycle Management – Manage onboarding/offboarding tooling and access provisioning securely.
  • Customer Engagement – Participate in architecture/security discussions with customers when needed.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.


RequirementsAbout you
  • 5+ years of experience in backend software engineering, preferably in a platform or DevOps role
  • Deep experience with Kubernetes, Helm, Terraform, and modern infrastructure-as-code practices
  • Proficiency in backend development using TypeScript/Node.js, Python, or Golang
  • Strong Linux terminal skills and experience with container debugging
  • Familiarity with CI/CD systems (e.g., GitHub Actions, Jenkins) and pipeline optimization techniques
  • Experience with security and compliance tooling like Snyk, Vanta, or equivalent
  • Hands-on knowledge of cloud platforms (Azure, AWS preferred)
  • Proven ability to collaborate, mentor, and lead process improvements across engineering teams
  • Observability expertise (Grafana, Sentry, Kibana) and a systems-thinking mindset
  • Comfortable making architectural decisions and owning secure, reliable developer infrastructure
  • Incident Response & Decision Making – You stay calm under pressure, make decisions with urgency when necessary, and are comfortable being on call for emergencies when needed.

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

  • Attractive and performance-oriented salary
  • Company Pension Scheme
  • 25 days paid leave, plus 5 floating days, plus public holidays
  • Unique opportunity to help build and shape the company, with little hierarchy
  • Flexible working options
  • Colleague recognition, reward and celebration events
  • Global Employee Assistance Program
  • ClassPass membership, giving you access to a variety of fitness and wellness experiences
  • Ongoing learning and development opportunities, including Udemy
  • One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
  • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Top Skills

AWS
Azure
Ci/Cd Systems
Github Actions
Go
Grafana
Helm
Jenkins
Kibana
Kubernetes
Node.js
Python
Sentry
Snyk
Terraform
Typescript
Vanta
Am I A Good Fit?
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The Company
HQ: San Francisco, CA
155 Employees
Year Founded: 2016

What We Do

As the market leader in conversational AI, we are obsessed with helping the enterprise and its contact center teams deliver fast and frictionless automated services that engage and captivate customers and agents alike. Our comprehensive conversational AI solution Cognigy.AI has the scale and flexibility to offer a fully personalized customer self-service that works uninterrupted 24x7 and in all languages. With Cognigy, the enterprise has all it needs to rapidly create and deploy fully integrated AI voice and chat virtual assistants at scale to support all use cases. With Cognigy you power up your contact center and will exceed your customers’ expectations while driving agent satisfaction and retention.

Transform your service experiences with Cognigy.AI, the leading enterprise conversational AI automation platform which can be seamlessly integrated into any contact center setup and backend system. Turbocharge your contact center and empower your customers to CX excellence with conversational AI.

Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. We are trusted by over 500 brands worldwide and together with our loyal customers and partners, we’re helping enterprises to create customer and employee service that is loved by everyone!

For more information and to book a demo visit: www.cognigy.com

We are hiring: https://careers.cognigy.com/

Visit our blog: https://www.cognigy.com/blog

Meet our customers: https://www.cognigy.com/customer-success-stories

https://www.cognigy.com/legal-notice/

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