Software Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?
The Software Engineer will help maintain and drive enhancements to our Salesforce.com platform. This position will design and build visual force pages, complex triggers and custom objects. The position is responsible for the solution design and development with-in Salesforce.com CRM and third party applications. You will work closely with internal members of the sales, marketing, service and operations organizations. 

How will you make an impact?  

• Create applications to interface with Salesforce and Salesforce.com
• Evaluate existing processes and determine potential Salesforce-enabled enhancements
• Identify opportunities for automation in Salesforce
• Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving requirements
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet corporate and department goals successfully
• Collaborate with various internal departments, including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance  
• Follow the company Code of Ethics and inContact policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of inContact.  

Have you got what it takes?  

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent experience
• 4+ years of experience in software development is required
• Proficient in at least 1 of Apex, Java (Spring Boot, Hibernate), .NET frameworks (C#, ASP.NET Core), or a similar modern language
• Experience with modern JavaScript front end development and frameworks is a strong plus
• Solid understanding of scripting languages such as Python, Bash, or PowerShell is a plus
• Experience working with RESTful APIs, web services, and databases (SQL Server, MySQL, or Oracle)
• Familiarity with version control tools like Git
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!  

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 8816
Reporting into: Manager, Cloud Operations
Role Type: Individual Contributor 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.