Software Engineer, CX Platform

Reposted 10 Days Ago
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Hiring Remotely in India
Remote
Senior level
eCommerce • Retail
The Role
Design, build, and maintain systems for TCGplayer's Customer Experience platform, improving support for both Buyers and Sellers through a microservice architecture.
Summary Generated by Built In

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

TCGplayer connects hobbyists and hobby businesses to communities. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts and professional sellers! TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.

As a Software Engineer III, you will help design, build, and maintain the systems that power TCGplayer's Customer Experience (CX) platform. Your work will enable our CX agents to efficiently support both Buyers and Sellers across every aspect of TCGplayer's business. You will uplift legacy applications into a microservice-based architecture, integrate with internal systems of record and third-party ticketing and AI systems, and collaborate closely with other development teams to deliver a cohesive and intuitive customer support experience. This is a remote position.

What you will accomplish:

  • Design and develop features for a best-in-class Customer Experience Platform used by our in-house CX agents.

  • Build services and interfaces that surface relevant customer data and enable administrative actions on behalf of Buyers, Sellers, and internal business partners.

  • Integrate the platform with internal systems of record, as well as third-party ticketing and AI systems.

  • Collaborate with engineers across teams to manage dependencies and deliver high-quality software on time.

  • Partner with Cloud Platform & Site Reliability Engineering to ensure the platform is secure, reliable, and performant.

  • Identify opportunities to consolidate redundant technologies and applications, contributing to a stable foundation for future growth.

What you will bring:

  • A minimum of 5+ years of software development experience on large-scale, high-volume systems in a microservice-based architecture.

  • Strong proficiency in C#. Candidates with strong Java experience and a willingness to transition to C# are also encouraged to apply.

  • Experience with AWS or comparable cloud infrastructure.

  • Full-stack development experience, comfortable working across backend services and user-facing interfaces.

  • Bachelor's degree (or equivalent work experience) in computer science, information technology, or a related field.

  • Excellent communication skills with both technical and non-technical stakeholders.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.


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Skills Required

  • 5+ years of software development experience on large-scale systems
  • Strong proficiency in C# or Java
  • Experience with AWS or comparable cloud infrastructure
  • Full-stack development experience
  • Bachelor's degree or equivalent work experience in computer science or related field

eBay Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eBay and has not been reviewed or approved by eBay.

  • Healthcare Strength Medical, dental, and vision coverage begin on the date of hire, complemented by mental health resources, an EAP, disability coverage, FSAs, and wellness initiatives.
  • Leave & Time Off Breadth A robust mix of PTO, paid holidays, flexible work styles, parental leave, and a four‑week paid sabbatical after five years supports work‑life balance.
  • Equity Value & Accessibility Total compensation commonly includes stock components, with access to an employee stock purchase plan at a discount and stock awards enhancing overall packages.

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The Company
HQ: San Jose, CA
26,035 Employees

What We Do

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world. We offer sellers the ability to grow a business with little barrier to entry regardless of size, background or geographic location. We never compete with our sellers. We win when our sellers succeed. Buyers who shop on our Marketplace and Classifieds platforms enjoy a highly personalized experience with an unparalleled selection at great value.

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