C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI
C3 AI is looking for a Software Engineer to join our support team in Bengaluru. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.
Responsibilities:
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
- Perform debugging, troubleshooting, modifications and unit testing of applications and
- Assess and prioritize customer product change requests and validate in advance of customer
- The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
- Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
- Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
- Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.
Qualifications:
- Bachelor’s degree required; advanced degree
- 2+ years of experience (6+ for a Senior Engineer) in software application
- Software product support
- JavaScript and Python
- Proficient with test automation
- Proven experience in cross-organizational
- Proven ability to work effectively in a dynamic, fast-paced
Preferred Qualifications:
- Experience supporting or deploying enterprise-scale applications in production.
- Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).
- Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.
C3 AI provides a competitive compensation package and excellent benefits.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Skills Required
- Bachelor's degree
- 2+ years of software application experience
- Software product support experience
- JavaScript proficiency
- Python proficiency
- Proficiency with test automation
- Experience working cross-organizationally
- Ability to work effectively in a dynamic, fast-paced environment
- Advanced degree
- Experience supporting or deploying enterprise-scale applications in production
- Experience in a customer-facing technical role
- Experience administering Zendesk and Jira, including triggers, automations, and workflow configuration
C3 AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C3 AI and has not been reviewed or approved by C3 AI.
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Fair & Transparent Compensation — Pay is considered competitive to above average for many roles, and compensation stands out more positively than several other aspects of the company. High-end packages are available in certain roles and levels, indicating the ability to pay at or above market when needed.
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Career-Linked Recognition & Rewards — The company funds an online master’s program that confers a $25,000 completion bonus, a guaranteed 15% raise, and a stock grant. Ongoing internal training and small course-completion bonuses further tie rewards to development milestones.
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Wellbeing & Lifestyle Benefits — Daily catered lunches, stocked snacks, a free gym membership at the Redwood City HQ, and commuter benefits provide tangible day-to-day perks. Business-travel health coverage and other on-site amenities enhance the workplace experience for those regularly in office.
C3 AI Insights
What We Do
C3 AI is the leading Enterprise AI software provider for accelerating digital transformation. Digital transformation is about leveraging big data and the internet of things to improve performance of assets and predict shortfalls before they happen — all through artificial intelligence and machine learning. Get ahead of supply chain delays before they affect your delivery deadlines. Predict maintenance needs to increase asset uptime, replacing or repairing parts before failure. Reduce energy costs and track sustainability goals in real time, improving building operations and reducing greenhouse gas emissions. Connect disparate health record systems to optimize patient visits and decrease waitlist time. At the core of all C3 AI products is a proprietary, model-driven AI architecture that dramatically enhances data science and application development. The C3 AI Platform allows customers to develop, deploy, and operate large-scale AI, predictive analytics, and IoT applications. And a broad portfolio of turnkey AI applications allows for even faster development and deployment. From reliability and readiness to supply chain optimization and energy management, C3 AI has deep industry expertise to get your enterprise started on its digital transformation.
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