The Role
Design, build, and maintain TypeScript-based AWS Lambda REST APIs and cloud infrastructure for conversational AI voice agents. Develop and optimize AI agents (ElevenLabs, ZVA), perform prompt engineering, integrate telephony (Twilio), implement IaC with AWS CDK, and apply TDD and observability to support real-time contact center operations.
Summary Generated by Built In
*Hybrid – Tampa, FL
About Symple Lending
Symple Lending is a fast-growing fintech company transforming the consumer lending experience
through technology, data, and high-performance marketing. We leverage AI, automation, and
modern cloud infrastructure to create smarter customer experiences while driving measurable
business results.
Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We
prioritize builders—people who take ownership, move quickly, and solve problems at the system
level.
About the Role
We're seeking a Software Engineer – Conversational AI to join our Customer Engagement team.
You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice
agents while supporting real-time contact center operations, including call routing, lead
management, outbound campaigns, and conversation storage.
What You'll Do
• Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
• Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA).
• Perform prompt engineering, tool definition, and agent optimization.
• Write unit and integration tests following TDD best practices.
• Develop Infrastructure as Code using AWS CDK (TypeScript).
• Integrate with Twilio or similar telephony platforms for calls and SMS.
• Monitor, troubleshoot, and optimize production systems using CloudWatch.
• Participate in code reviews and architectural decisions.
• Partner with business stakeholders to translate requirements into scalable APIs and AI
solutions.
What We're Looking For
• Production experience with TypeScript, Node.js, and AWS.
• REST API development using API Gateway or similar technologies.
• Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or
similar).
• Prompt engineering and AI agent configuration experience.
• AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK.
• Experience integrating Twilio or other telephony providers.
• Strong TDD practices using Jest or similar frameworks.
• Knowledge of IAM, secrets management, secure API design, and Git workflows.
• Ability to collaborate in a fast-paced engineering environment.
Preferred Qualifications
• HubSpot CRM integrations
• GitHub Actions CI/CD pipelines
• SQL, Redshift, Athena, or similar analytics platforms
• CloudWatch dashboards and observability
• EventBridge Scheduler experience
Technologies You'll Work With
• Node.js & TypeScript
• AWS Lambda, API Gateway, CDK
• DynamoDB, Amazon S3
• SQS, SNS, EventBridge Scheduler
• Twilio
• ElevenLabs & Zoom Virtual Agent
• CloudWatch & pino structured logging
• Git & GitHub
Why Join Symple Lending
• Build cutting-edge AI solutions with real business impact.
• Work alongside a collaborative, high-performing engineering team.
• Own scalable systems that directly improve the customer experience.
• Join a company that values innovation, ownership, and execution.
Compensation & Benefits
• Competitive base salary
• Performance bonus opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Hybrid work environment in Tampa, FL
About Symple Lending
Symple Lending is a fast-growing fintech company transforming the consumer lending experience
through technology, data, and high-performance marketing. We leverage AI, automation, and
modern cloud infrastructure to create smarter customer experiences while driving measurable
business results.
Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We
prioritize builders—people who take ownership, move quickly, and solve problems at the system
level.
About the Role
We're seeking a Software Engineer – Conversational AI to join our Customer Engagement team.
You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice
agents while supporting real-time contact center operations, including call routing, lead
management, outbound campaigns, and conversation storage.
What You'll Do
• Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
• Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA).
• Perform prompt engineering, tool definition, and agent optimization.
• Write unit and integration tests following TDD best practices.
• Develop Infrastructure as Code using AWS CDK (TypeScript).
• Integrate with Twilio or similar telephony platforms for calls and SMS.
• Monitor, troubleshoot, and optimize production systems using CloudWatch.
• Participate in code reviews and architectural decisions.
• Partner with business stakeholders to translate requirements into scalable APIs and AI
solutions.
What We're Looking For
• Production experience with TypeScript, Node.js, and AWS.
• REST API development using API Gateway or similar technologies.
• Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or
similar).
• Prompt engineering and AI agent configuration experience.
• AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK.
• Experience integrating Twilio or other telephony providers.
• Strong TDD practices using Jest or similar frameworks.
• Knowledge of IAM, secrets management, secure API design, and Git workflows.
• Ability to collaborate in a fast-paced engineering environment.
Preferred Qualifications
• HubSpot CRM integrations
• GitHub Actions CI/CD pipelines
• SQL, Redshift, Athena, or similar analytics platforms
• CloudWatch dashboards and observability
• EventBridge Scheduler experience
Technologies You'll Work With
• Node.js & TypeScript
• AWS Lambda, API Gateway, CDK
• DynamoDB, Amazon S3
• SQS, SNS, EventBridge Scheduler
• Twilio
• ElevenLabs & Zoom Virtual Agent
• CloudWatch & pino structured logging
• Git & GitHub
Why Join Symple Lending
• Build cutting-edge AI solutions with real business impact.
• Work alongside a collaborative, high-performing engineering team.
• Own scalable systems that directly improve the customer experience.
• Join a company that values innovation, ownership, and execution.
Compensation & Benefits
• Competitive base salary
• Performance bonus opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Hybrid work environment in Tampa, FL
Skills Required
- Production experience with TypeScript, Node.js, and AWS.
- REST API development using API Gateway or similar technologies.
- Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or similar).
- Prompt engineering and AI agent configuration experience.
- Experience with AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK.
- Experience integrating Twilio or other telephony providers.
- Strong TDD practices using Jest or similar frameworks.
- Knowledge of IAM, secrets management, secure API design, and Git workflows.
- Ability to collaborate in a fast-paced engineering environment.
- CloudWatch monitoring, troubleshooting, and optimization (production observability).
- HubSpot CRM integrations.
- GitHub Actions CI/CD pipelines.
- SQL, Redshift, Athena, or similar analytics platforms.
- CloudWatch dashboards and observability (advanced).
- Experience with EventBridge Scheduler.
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The Company
What We Do
Symple Lending is an innovative fintech company that delivers sustainable solutions to consumers at various milestones in their lives. They provide fast, flexible personal and consolidation loans designed to simplify finances and support individuals through unexpected moments, emphasizing a streamlined process with fast approvals and a focus on helping customers achieve financial freedom.
