The Role
The Backend Engineer will develop scalable systems for customer support, ensuring reliability and performance. Responsibilities include coding, testing, deployment, and documentation.
Summary Generated by Built In
About the Role
As a Backend Engineer in the Resolution Experience team, you’ll play a key role in helping Gojek Care deliver best-in-class customer support. You’ll design and build scalable, reliable, and maintainable backend systems, improving the stability and performance of services owned by the team. You’ll also help define engineering best practices, enhance operational excellence, and ensure service SLAs are consistently met.
What You Will Do
- Working closely with a team leads to delivering product features that enable efficient handling of queries for our internal users (customer service agents) and complaints raised by external users (customer, driver, and merchant)
- Design and develop highly scalable, available, reliable, secure and fault-tolerant systems
- Write code that’s clear, concise, performant, tested and easily understood by others
- Own the entire lifecycle of feature development, test, deployment, fixes and improvements
- Writing technical documents and providing technical training for end users if necessary
What You Will Need
- At least 2 years of hands-on experience in development, testing and deployment
- Deep understanding of Microservices, programming languages like Golang, Clojure, Java and Ruby, deep understanding of SQL databases, be a good friend with Linux, Kafka, Redis, and RabbitMQ
- A passion for developing with Test Driven Development (TDD) methodology
- Verbal and written communication skills in English
- Experience working with Agile methodologies, Test Engineering, and Automation
About the Team
The Resolution Experience team is part of the Care Platform, focused on improving customer support quality, efficiency, and resolution time. We build tools that make the agent ticketing experience smoother, reduce friction, and improve resolution accuracy—ultimately ensuring customers receive faster and better support.
Our team consists of backend engineers and Salesforce engineers based in Jakarta who collaborate closely to solve complex customer service challenges at scale. We value ownership, continuous improvement, and collaboration. Outside of work, you’ll likely find us grabbing dinner, hanging out, or playing games together.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE
Top Skills
Clojure
Go
Java
Kafka
Linux
RabbitMQ
Redis
Ruby
SQL
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The Company
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
