Software Engineer (Automation)

Are you passionate about technology and automation? Do you want to play a pivotal role in shaping the future of our operations? If so, we have an exciting opportunity for you!
We are seeking a dynamic Software Engineer to join our Automation Operations Team. In this crucial role, you will be responsible for helping to design and implement sophisticated automation solutions that enhance our operational efficiency and improve client outcomes.
Schedule: 8-hour shift, Monday to Friday, 8AM - 5PM
Location: Hybrid, In-Office 3 days per week 
Starting Pay:  $110,000+ depending on experience
ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.

OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state of the art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped work stations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more! 

OUR CULTURE: Why do our employees love working here? 

• Company-branded clothing and accessories 

• Consistent employee recognition and appreciation

• Company-sponsored events and volunteer opportunities 

WHAT YOU'LL DO:

The Software Engineer is an instrumental role on our Automation Operations Team, focused on revolutionizing our internal processes through the design and implementation of automation solutions. This role plays a key part in enhancing operational efficiency, improving client outcomes, and maintaining our competitive edge in the industry. 

• Design, develop, and implement automation solutions for CRM systems, data management platforms, and technical processes within our debt settlement operations 

• Leverage AI and machine learning technologies to enhance automation capabilities and improve process efficiency 

• Create and maintain scripts, workflows, and integrations to streamline data flow between various systems 

• Collaborate with cross-functional teams to identify automation opportunities and translate business requirements into technical solutions 

• Develop and implement quality assurance processes for automated systems 

• Monitor and optimize automated processes for performance and accuracy 

• Provide technical support and troubleshooting for automation-related issues 

• Stay current with emerging technologies and industry trends in automation and AI 

• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook. 

• Other duties as assigned. 

WHAT YOU'LL NEED:

• Bachelor's degree in Computer Science, Information Technology, or related field 

• 3+ years of experience in software development and automation 

• Proficiency in programming languages such as Python, JavaScript, and SQL 

• Strong understanding of CRM systems, databases, and API integrations 

• Experience with Automation & AI tools and frameworks 

• Familiarity with AI and machine learning concepts and their application in process automation 

• Knowledge of financial services industry, particularly in debt settlement, is a plus 

• Excellent problem-solving and analytical skills 

• Strong communication and collaboration abilities 

• Experience designing and deploying greenfield projects

• Experience with specific CRM platforms (e.g., Salesforce, Forth, etc.) 

• Knowledge of data analytics and visualization tools such as Power BI and Tableau

• Familiarity with developing on Azure Cloud Services 

• Understanding of regulatory compliance in the financial services sector 

• 3+ years experience with Typescript, JavaScript, Python, and SQL 

• 3+ years experience with message queueing systems 

• 3+ years experience building cloud native software 

• Experience working on every aspect of the software development lifecycle including planning, designing, implementation, testing, deploying and maintenance 

• Experience with transactional and analytical databases. Understanding of relational and NoSQL database design 

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. 
ADDITIONAL PERKS & BENEFITS:

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.