About Us
American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.
Privately controlled and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct 40% of our dividends every year—over $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.
All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.
Role Summary
The Software Engineer Associate – Sales & Marketing Technology is an entry‑level engineering role focused on supporting and maintaining production systems that enable Sales and Marketing capabilities across the organization.
The primary responsibility of this role is to support day‑to‑day production operations, including monitoring system health, responding to incidents, and coordinating issue resolution with guidance from senior engineers and architects. This role also contributes hands‑on development work to improve reliability, reduce recurring issues, and build foundational technical skills.
This position is well suited for an engineer early in their career who is eager to learn enterprise systems, grow technical ownership skills, and develop confidence supporting production environments.
This role reports to the IT Manager – Software Engineering.
This hybrid position will be based out of our Kansas City, Missouri office.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.
How You Will Make an Impact:
Production Support & Incident Response (Primary Focus)
- Support production systems across the Sales & Marketing Technology stack by responding to incidents, service requests, and operational issues.
- Serve as the first point of coordination for incoming issues, helping triage and route items to the appropriate team or partner.
- Escalate issues appropriately and work under the guidance of senior engineers to drive incidents to resolution.
- Provide timely updates during incidents and assist with post‑incident documentation and follow‑ups.
- Help maintain and improve runbooks, support documentation, and standard operating procedures.
System Health & Stability
- Monitor system behavior, alerts, and recurring issues to help identify potential risks or degradation.
- Assist with validating releases and changes to ensure systems are ready to support production use.
- Participate in root‑cause analysis activities and help implement fixes that prevent repeat issues.
- Learn and apply best practices related to system reliability, monitoring, and supportability.
Software Engineering & Learning
- Develop and maintain small enhancements or fixes that improve system reliability, performance, or supportability.
- Participate in code reviews, testing, and deployment activities with guidance from the team.
- Build familiarity with APIs, integrations, and enterprise application patterns.
- Grow understanding of the owned technology stack and how systems interact end‑to‑end.
Team Collaboration
- Work closely with product owners, engineers, and support partners to understand issues and priorities.
- Ask questions, seek feedback, and actively learn from teammates.
- Contribute positively to team rituals such as stand‑ups, planning sessions, and retrospectives.
What You Bring to the Team (Required)
- Bachelor’s degree in computer science, management information system, finance or business or an equivalent combination of education and work experience
- 0–3 years of professional software development or technical support experience.
- A foundational understanding of software engineering concepts and problem solving.
- Interest in learning how to support and troubleshoot production systems.
- Ability to communicate clearly, ask questions, and follow established processes.
- Willingness to support production systems and occasionally respond to urgent issues.
- Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.
Additional Assets (Preferred)
- Internship, co‑op, or early career experience supporting enterprise applications.
- Exposure to APIs, integrations, or SaaS platforms (Salesforce experience a plus).
- Familiarity with Agile or team‑based development environments.
- Curiosity about system operations, monitoring, and reliability.
The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.
What We Offer
- Competitive compensation package with bonus plan
- Generous PTO and competitive benefits
- 401k with 5% company match plus annual performance-based discretionary contribution
- Tuition reimbursement, formal mentorship program, live and online learning
Learn more about our benefits and perks.
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
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American Century Proprietary Holdings, Inc. All rights reserved.
Skills Required
- Bachelor's degree in computer science or related field
- 0-3 years of software development or technical support experience
- Foundational understanding of software engineering concepts
- Ability to communicate clearly and follow established processes
- Willingness to support production systems and respond to urgent issues
American Century Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Century Investments and has not been reviewed or approved by American Century Investments.
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Healthcare Strength — Health coverage includes medical, dental, vision, HSA contributions, EAP, condition‑specific programs, virtual care, and wellness amenities. Inclusive elements such as gender‑affirming care and a travel benefit for care not locally available are also highlighted.
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Retirement Support — Retirement support features a 401(k) match up to 5% plus an additional annual employer contribution tied to firm performance, alongside company‑paid life/AD&D and disability coverage. A broad menu of voluntary financial protections further bolsters long‑term security.
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Parental & Family Support — Parental and family benefits include 10 weeks paid parental leave for birth or adoption, backup dependent care, and caregiver leave. Adoption support is emphasized with recognition and up to $10,000 in eligible expense reimbursement.
American Century Investments Insights
What We Do
American Century Investments® is a leading asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve health and save lives. It’s how we help our clients Prosper With Purpose™. Every day people are increasingly focused on investing to make the world a better place for themselves, their families, their organizations, and the world at large. It is possible to live a more meaningful and impactful life and give back something that’s more valuable than money. When you invest with us, you can also invest in the future of others and have the potential to impact the lives of millions. That’s possible because of the distinct relationship with the Stowers Institute for Medical Research, which owns more than 40% of American Century Investments. Our dividend payments provide the ongoing financial support for the Institute’s work of uncovering the causes, treatments and prevention of life-threatening diseases, like cancer. Together we can become a powerful force for good…it’s like nothing you’ve seen before from an investment management firm.
