About the Team:
As customer zero, we evangelize our products to drive maximum business value while serving as the "glue" that aligns cross-functional stakeholders with our technical ecosystem. We operate with an automation-first mindset, purposefully outgrowing yesterday's processes to create the headspace needed to solve tomorrow's problems. On this team, you won't just maintain the status quo-you'll foster the collaboration and innovation necessary to ensure our products and people work better together.
Enablement: We evangelize and elevate awareness around our product offerings and opportunities to leverage our own product for business value capabilities
Be the glue: Like the many products we have, it only works if it all works well together. Finding common ground to enhanced cross-functional collaboration and alignment with business stakeholders will strengthen customer and product common ground.
Automation First mindset: We can only truly do our best work when we have the space to reimagine how we solve tomorrow's problems today. It's okay that what worked well yesterday may not be what we need for tomorrow.
About this Role:
We are seeking a highly experienced LLM Developer to join our team. In this role, you will lead the development of our internal AI initiatives, starting with taking ownership of the Cloudflare IT support chatbot. You will be responsible for designing and executing new AI use cases that directly improve employee experience and productivity across the organization. You will leverage Cloudflare's own ecosystem, including AI Gateway, to build scalable, production-ready AI applications.
Responsibilities:
- Take ownership of the development and maintenance of the internally built Cloudflare IT support chatbot, ensuring high availability and continuous improvement of response quality.
- Identify, design, and build new AI-driven use cases and tools to enhance employee productivity and streamline internal workflows.
- Develop and deploy AI applications at scale, ensuring reliability, performance, and security.
- Integrate and optimize AI applications using Cloudflare's AI Gateway to manage and monitor model usage effectively.
- Partner closely with internal teams to understand their pain points and translate them into technical AI solutions.
- Stay up-to-date with the latest advancements in LLMs and Generative AI to continuously innovate our internal toolset.
Requirements:
- 5+ years of experience in software development, with a strong focus on AI, Machine Learning, or Agentic applications.
- Proven experience in the development and deployment of AI applications at scale in a production environment with focus on strong authorization and data privacy.
- Familiarity with Cloudflare AI Gateway and experience managing API traffic for LLMs.
- Strong proficiency in TypeScript and experience with relevant AI/ML libraries and frameworks (e.g., PyTorch, TensorFlow, LangChain).
- Experience with observability and configuration management, Infrastructure as Code (Terraform), and CI/CD pipelines (GitLab/GitHub), Grafana, OTEL, K8s etc.
- Experience and expertise in Agile methodology.
- Excellent interpersonal and communication skills in written and spoken English.
- Prior experience working on enterprise engineering teams or building internal developer tools is a plus.
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
