Software Engineer (AI)

Who are Heidi?  

Heidi is on a mission to halve the time it takes to deliver world-class care. 

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. 

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

 We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

The Role

Working closely with our AI/ML team and Medical Knowledge team. You’ll be an AI Engineer who will design and develop an evaluation framework for our LLM models, and put guardrails around the LLMs models to mitigate the potential risks.

What you’ll do:

• Build the framework to evaluate the performance of LLM models on accuracy, latency and hallucinations.

• Design and implement a system that automates the LLM models evaluation.

• Collaborate with other engineers to build the evaluation dashboard.

• Ensure high-performance, reliable, and scalable code, with careful attention to data handling and system architecture.

• Design and implement data storage and retrieval systems using MongoDB, Redis, or similar databases for optimal performance and scalability.

• Write testable, maintainable, and efficient code that adheres to best practices.

• Develop strategies for API versioning, performance optimization, and secure data handling.

What we will look for:

• 3+ years (preferred) of experience in software development.

• Strong proficiency in Python, with experience in building scalable backend systems.

• Experience with multi-modality LLMs, or similar technologies.

• Solid experience with MongoDB, Redis, or similar databases for real-time data management.

• Experience building and optimizing APIs for performance, security, and scalability.

• Strong problem-solving skills and a deep sense of ownership.

• Proven experience in integrating AI systems with third-party tools and applications.

• Competent with CI/CD pipeline tools and source control systems.

• Strong knowledge of security best practices for handling data and application-level vulnerabilities.

Attitude is more important than experience so if you are a hungry, competitive  and highly motivated SWE who has a knack for problem solving and building relationships, we want to hear from you.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi  wins, we all win

• The rare chance to create a global impact  as you immerse yourself in one of Australia’s leading healthtech startups 

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.