Who are Heidi?
Heidi is on a mission to half the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We’ve raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.
The Role
Working closely with our AI/ML team and Medical Knowledge team. You’ll be an AI Engineer who will design and develop an evaluation framework for our LLM models, and put guardrails around the LLMs models to mitigate the potential risks.
What you’ll do:
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Build the framework to evaluate the performance of LLM models on accuracy, latency and hallucinations.
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Design and implement a system that automates the LLM models evaluation.
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Collaborate with other engineers to build the evaluation dashboard.
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Ensure high-performance, reliable, and scalable code, with careful attention to data handling and system architecture.
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Design and implement data storage and retrieval systems using MongoDB, Redis, or similar databases for optimal performance and scalability.
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Write testable, maintainable, and efficient code that adheres to best practices.
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Develop strategies for API versioning, performance optimization, and secure data handling.
What we will look for:
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3+ years (preferred) of experience in software development.
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Strong proficiency in Python, with experience in building scalable backend systems.
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Experience with multi-modality LLMs, or similar technologies.
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Solid experience with MongoDB, Redis, or similar databases for real-time data management.
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Experience building and optimizing APIs for performance, security, and scalability.
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Strong problem-solving skills and a deep sense of ownership.
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Proven experience in integrating AI systems with third-party tools and applications.
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Competent with CI/CD pipeline tools and source control systems.
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Strong knowledge of security best practices for handling data and application-level vulnerabilities.
Attitude is more important than experience so if you are a hungry, competitive and highly motivated SWE who has a knack for problem solving and building relationships, we want to hear from you.
What do we believe in?
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We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
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You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
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We will stop at nothing to improve patient care across the world.
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We design user experiences for joy and ship them fast.
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We make decisions in a flat hierarchy that prioritizes the truth over rank.
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We provide the resources for people to succeed and give them the freedom to do it.
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Why you will flourish with us 🚀?
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Flexible hybrid working environment, with 3 days in the office.
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Additional paid day off for your birthday and wellness days
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Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
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A generous personal development budget of $500 per annum
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Learn from some of the best engineers and creatives, joining a diverse team
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Become an owner, with shares (equity) in the company, if Heidi wins, we all win
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The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
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If you have an impact quickly, the opportunity to fast track your startup career!
Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
Top Skills
What We Do
Heidi Health is the team behind the world’s most loved AI scribe used daily by tens of thousands of clinicians in over 50 countries scribing millions of consults every month. Where other scribes end at transcription, Heidi is just getting started. Heidi’s real power is its ability to personalize notes with customized templates, create any healthcare document with a simple prompt, enable seamless team collaboration through shared sessions for multi-disciplinary care and more. From solo practitioners to large hospital networks, primary care to neurology to OBGYN, Heidi adapts to unique workflows across all specialties. Heidi is safe for every clinician to use with HIPAA and NHS compliance fortified with SOC2 and ISO 27001 security. Join the revolution at www.heidihealth.com – scribing is free, and it’s just the beginning.
