A loyalty program that rewards residents at home, in their neighborhood, & when they travel, no matter where they live.
The Role
Build and operate the backend for Bilt’s AI-powered Concierge across chat, SMS, email, and iMessage. Responsibilities include agent tools and workflows, multi-agent orchestration, model routing, distributed systems, messaging, authentication, performance optimization, evaluation harnesses, and proactive engagement features. The role requires production backend experience, LLM familiarity, cloud service operation, strong distributed-systems fundamentals, product judgment, AI coding-agent usage, and clear technical writing.
Summary Generated by Built In
What is Bilt?
Bilt is the membership for where you live.
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.
Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.
We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.
This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.
What is Bilt?Bilt is the membership for where you live. We started by rewarding people on their biggest expense, rent, and have grown into a network connecting members, property managers, and local merchants across dining, travel, fitness, and everyday spending.
Concierge runs in the Bilt app, on the web, and over SMS, iMessage, and email. Members use it for dining, rent, payments, travel, and support. Restaurants and property managers use it to talk with their customers, and their staff use it as an assistant. It handles tens of thousands of conversations a day, with 2–3x spikes at the start of every month, and you'll build and run the backend behind all of it.
- Agent capabilities end to end: tools, workflows, prompts, and the integrations with Bilt and partner systems behind them
- The agent runtime: multi-agent orchestration, context and memory, prompt caching, and routing across frontier and open-weight models
- Performance: p50 and p99 across the full request path, bursty traffic, and cost per conversation
- Eval harnesses, LLM judges, and conversation replay, so every model and prompt change is measured before it ships
- Assistants for merchants' staff that work from the business's own data, and browser agents that can act where no API exists
- Proactive features that drive engagement with members and merchants' customers: briefings, follow-ups, and outreach that land at the right moment
- The conversation platform: one inbox where the agent, merchant staff, and Bilt support share threads across SMS, iMessage, email, web, and in-app chat
- Messaging: realtime streaming replies, attachments, message ordering and idempotent delivery, carrier and iMessage sending limits, and handing off to a person at the right moment
- Authentication and fine-grained authorization, so the agent only sees and does what it should for members, merchants, and staff
How we build
We are an AI-native team. Agents are part of how we write, review, debug, and operate everything.
- Writing. Coding agents like Claude Code and Devin write much of our code. You design it, review it, and own what ships
- Reviewing. Every PR gets AI review against rules we write down (prompt-cache pitfalls, security, performance) before a human codeowner signs off
- Debugging. Agents have access to our production tooling through an internal MCP gateway: logs, traces, analytics, feature flags, and the service catalog. Investigations usually start with an agent pulling the evidence
- Sharing context. Repos carry agent instructions, and we keep a shared library of skills and playbooks, so recurring work becomes a single command and every agent starts with the team's context
- Owning. Each engineer owns a large surface from design through rollout and on-call. We ship daily behind flags, treat performance and availability as acceptance criteria, and read real conversations, not only dashboards
You have
- 4+ years building and operating backend services in production
- Strength in at least one backend language and experience running services in the cloud. We mostly use Python (FastAPI), Java (Quarkus), and Go on Google Cloud
- Solid distributed systems fundamentals (async processing, pub/sub, idempotency, retries, caching), and you debug across services with logs, traces, and metrics
- Hands-on experience with LLMs, at work or on your own, and curiosity about making them reliable
- Product judgment: you can read a bad conversation and tell whether the cause is the prompt, a tool, the data, or a service
- Daily use of AI coding agents, and good judgment about when to trust their output
- Clear writing. Design docs, PR descriptions, and the prompts you give agents all matter here
Bonus
- Shipped an LLM-powered feature to real users, and can explain what broke and how you measured it
- Agent frameworks (Google ADK, LangGraph, or similar), tool calling, evals, LLM-as-judge
- Model serving and inference: provider routing, open-weight models, latency and cost tuning
- Messaging or realtime infrastructure
- Browser automation or computer-use agents
- Identity and access: OAuth/OIDC, token exchange, fine-grained authorization
Benefits
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for yourself as often as you need it.
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
- Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.
At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt Rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for a Back End / AI Engineer is $170,000 - $300,000 (based on YOE/level), and you will be eligible for equity and an annual performance-based bonus.
Skills Required
- 4+ years building and operating backend services in production
- Strength in at least one backend programming language
- Experience running services in the cloud
- Solid distributed systems fundamentals, including asynchronous processing, pub/sub, idempotency, retries, and caching
- Ability to debug across services using logs, traces, and metrics
- Hands-on experience with large language models
- Product judgment to diagnose whether issues stem from prompts, tools, data, or services
- Daily use of AI coding agents and judgment about their output
- Clear technical writing, including design documents, pull request descriptions, and prompts
- Experience shipping an LLM-powered feature to real users
- Experience with agent frameworks, tool calling, evaluations, or LLM-as-judge systems
- Model serving and inference experience, including provider routing, open-weight models, latency, or cost tuning
- Messaging or realtime infrastructure experience
- Browser automation or computer-use agent experience
- Identity and access experience with OAuth, OIDC, token exchange, or fine-grained authorization
What the Team is Saying
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Dan
Chief Operations Officer / Co-Founder
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Ciara
Senior Director, People
Kush
Engineering Manager, Agentic Commerce and CRM
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Molly
Customer Experience Associate
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Nilu
VP, Bilt Neighborhood Dining
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Bilt Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as comprehensive, including fully paid medical/dental/vision in some materials and extras like HSA contributions and One Medical membership. These elements position the health package as a relative strong point.
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Leave & Time Off Breadth — Time-off policies include unlimited PTO and paid parental leave, alongside wellness stipends and other lifestyle benefits. Together, these offerings signal broad leave support.
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Retirement Support — Retirement offerings include a 401(k) match as part of the total-rewards package. This adds long-term value beyond base pay.
Bilt Insights
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The Company
What We Do
Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, pharmacy, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program. In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more. While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.
Why Work With Us
Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here, you'll shape the future of rewards programs while working in a high-impact, fast-paced startup environment. Join our collaborative culture, learn from industry experts, and grow your career while making a meaningful difference.
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Bilt Offices
OnSite Workspace
We’re an in-person company where energy and collaboration fuel our creativity, agility, and speed. With most of our team in the office 4-5 days a week, we create an environment that sparks new ideas and drives our momentum forward.
Typical time on-site:
None
New York, NY
