Software Engineer, AI Solutions

Posted Yesterday
Hiring Remotely in USA
Remote
Mid level
Cloud • Software • Analytics
The Role
Designs, builds, and implements advanced Conversational AI solutions for enterprise customers and partners. Drives projects from proof of concept through implementation, provides architectural and technical expertise, resolves complex issues, develops documentation, and delivers customer and partner training. Collaborates with cross-functional teams on business development and product strategy while aligning technical solutions with business objectives.
Summary Generated by Built In

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Software Engineer, AI Solutions

As a Software Engineer, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.


How will you make an impact?

 Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
 Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
 Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
 Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
 High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Have you got what it takes?

 Minimum of 2-3 years in a similar role within Conversational AI, SaaS, or enterprise software industries.
 Proven experience with Cognigy or equivalent Conversational AI platforms.
 Demonstrated ability to resolve complex technical challenges.
 Strong capability to align technical solutions with business objectives.
 Exceptional ability to communicate technical concepts effectively.
 Applicants must be authorized to work in the United States without sponsorship.
 Reporting & Metrics
 Proficient in JavaScript and Python; experience with back-end integrations.
 Front-End Design: HTML and CSS
 Back-End Development: server-side applications and data manipulation.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.


Skills Required

  • 2–3 years of experience in a similar role within Conversational AI, SaaS, or enterprise software
  • Experience with Cognigy or equivalent Conversational AI platforms
  • Ability to resolve complex technical challenges
  • Ability to align technical solutions with business objectives
  • Strong communication skills for explaining technical concepts
  • Authorization to work in the United States without sponsorship
  • Proficiency in JavaScript and Python
  • Experience with back-end integrations, server-side applications, and data manipulation
  • Knowledge of HTML and CSS for front-end design

NICE Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.

  • Healthcare Strength Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
  • Retirement Support A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
  • Flexible Benefits Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.

NICE Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Hoboken, NJ
10,130 Employees
Year Founded: 1986

What We Do

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Similar Jobs

Genesys Logo Genesys

Software Engineer

Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Remote
2 Locations
6774 Employees
205K-361K Annually

Stream Logo Stream

Consultant

Cloud • Machine Learning • Other • Software
Remote or Hybrid
2 Locations
140 Employees
100K-130K Annually

General Motors Logo General Motors

Software Engineering Manager

Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Remote or Hybrid
2 Locations
165000 Employees
189K-291K Annually

NBCUniversal Logo NBCUniversal

Executive Assistant

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Remote or Hybrid
New York, NY, USA
90K-120K Annually

Similar Companies Hiring

Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees
Revel.io Thumbnail
Aerospace • Hardware • Robotics • Software
US
50 Employees
Blee Thumbnail
Artificial Intelligence • Marketing Tech • Software • Productivity
US
15 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account