Software Engineer - AI/ML

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Conversational AI group are seeking a Software Engineer AI/ML to join the team and drive the development of cutting-edge conversational AI solutions at global scale (reaching over 7,500 organizations in 100+ countries). In this role, you will design, build, and optimize AI-driven systems while working alongside senior software and AI/ML engineers, UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.

This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI. If you are passionate about building next-generation AI applications and have a solid foundation in software engineering, and AI development, we’d love to hear from you.

What You Will Do:

• Design, develop, and maintain AI systems that power conversational interfaces.
• Assist in designing and implementing scalable AI pipelines for real-time and asynchronous interactions.
• Write clean, maintainable, and efficient code and unit tests.
• Work with APIs and microservices to integrate AI-driven solutions as part of our wider platform.
• Optimize AI models and workflows for performance, scalability, and reliability.
• Collaborate with AI researchers, data scientists, and senior engineers to bring innovative AI solutions to production.
• Learn about the latest advancements in conversational AI, agentic AI, and NLP.

What We're Looking For:

• Bachelor's degree in Computer Science, Software Engineering, Data Science, or a related field with 3+ years of relevant industry experience; or a Master's/Ph.D. with 1–2 years of relevant experience preferred.
• Proficiency in Python with experience in backend development.
• Understanding of software engineering principles, system architecture, and distributed computing.
• Experience working with AI/ML frameworks (TensorFlow, PyTorch, Hugging Face, etc.).
• Experience in fine-tuning LLMs and solid understanding of inference frameworks like vLLM
• Good knowledge of API development and microservice architecture.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Strong problem-solving skills and ability to learn in a fast-paced, collaborative environment.

Desirable Experience or an Interest in Learning:

• Experience with real-time AI-driven applications (e.g., chatbots, voice assistants, AI copilots).
• Understanding of machine learning model deployment and optimization techniques.
• Contributions to open-source AI projects, research publications, or patents in AI/ML.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.