Software Engineer 5 - Device Reliability

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Instant streaming is a core part of Netflix's strategy for the future. Our first product to support instant streaming to TVs was launched in May 2008. Since then, we have continued to grow the number of Netflix-enabled devices across Smart TVs, Blu-ray players, Streaming sticks, and Operator set-top boxes, now amassing thousands of unique integrations. Our partnerships include many of the world’s top consumer electronics brands, like Samsung, LG, Amazon, and Roku, as well as many top operators globally.

With millions of users streaming Netflix, device reliability is a critical focus area. We want to delight our customers with a service that just works, always. The Device Reliability Team is responsible for post-launch monitoring and supporting our partner’s ports of Netflix on Smart TVs, Blu-ray players, general set-top boxes (e.g., Roku), and MVPD set-top boxes (e.g., satellite and cable boxes). 

We are monitoring device health in the field across hundreds of different types of devices. We triage, root cause, and manage to conclusion issues as they arise. In addition, we drive learnings from these issues back to the rest of Netflix and work closely with cross-functional teams so we can build more resilient products, improve our processes, and build out better quality features. For more background and details on the team please see this LinkedIn post.

We are looking for a technology leader who would like to join our team and help our partners build and maintain a world-class, highly reliable Netflix solution.  

To learn more about the origins of our teams, check out this podcast.

We are confident you can do this job if:

• You have experience working on Consumer Embedded devices. An understanding of device security, DRM, or video pipeline is a definite plus. 
• Demonstrated an analytical approach to large data sets. You are skilled at identifying patterns within large amounts of data. 
• Exhibit world-class troubleshooting skills, a passion for creating high-quality solutions and applying your skills to new context areas.
• You have a proven track record of providing exceptional support through on-call and incident management for business-critical, time-sensitive operations.
• You are an expert at developing automation tools for monitoring, deployment, and incident response to ensure efficient and reliable operations.
• You conduct or participate in analysis, and influence product policies and features to improve detection and reliability.
• Worked on large-scale client-server solutions and have experience reading logs across multiple technology sources.
• You are proficient in modern programming and scripting languages such as Python/ Javascript/Node.js.
• Knowledge of SQL, data analytics, and data visualization.
• You have 5+ years of relevant experience.

However, we are looking for more than just technical chops. The team is also seeking someone who:

• Has a proven track record working with cross-functional teams and driving them towards solving issues.
• Understands that proactive, cross-functional communication with internal and external engineering teams, as well as technical leadership, is essential for problem-solving. 
• Enjoys working side by side with partners on tough problems. 
• Knows when time must be taken to build tools to solve ongoing problems.
• Demonstrates an insatiable curiosity for not just “why,” but “how” and “what.”
• Loves pointing to products on the shelf (and in the homes of your friends) to say "I worked on that!"

At Netflix, we strive to provide competitive and equitable compensation. We carefully consider a wide range of factors, including market indicators, your specific job, skills, and experience, to determine your personal top of the market. Our compensation may vary based on these considerations and your geographic location. The typical market range for roles in this area of Netflix is $100,000 - $720,000, which represents the total compensation (not just base salary), aligning with our overall compensation philosophy.

Netflix offers a unique and dynamic culture and environment. To learn more about what it's like to work here, please visit our Culture page.
 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.