At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job DescriptionEssential Responsibilities:
- Responsible for designing, developing, testing, operating and maintaining products
- Takes full stack ownership by consistently writing production-ready and testable code
- Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
- Performs analysis on failures, propose design changes, and encourage operational improvements
- Makes sound design/coding decisions keeping customer experience in the forefront
- Takes feedback from code review and apply changes to meet standards
- Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
- Accountable for ensuring all aspects of product development follow compliance and security best practices
- Exhibits relentless focus in software reliability engineering standards embedded into development standards
- Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
- Contributes to a culture of innovation, collaboration and continuous improvement
- Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation
- Bachelor’s degree, or equivalent work experience
- Three to five years of relevant experience
- Hands-on experience with ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) modules, including design, development, and implementation.
- Strong proficiency in ServiceNow scripting, including client-side and server-side JavaScript and AngularJS.
- Experience building and managing workflows using Flow Designer and Workflow Editor.
- Solid understanding of ServiceNow APIs, including REST integrations and Scripted REST API development.
- Expertise in Advanced Work Assignment (AWA), including configuration of channels, queues, assignment rules, agent presence, and capacity management, with ability to troubleshoot issues in Agent Chat and Configurable Workspace.
- Proficiency in Service Portal development, including creation of portals, pages, and widgets, with custom logic using AngularJS.
- Strong experience with scripted platform components, including Business Rules, Script Includes, UI Actions, and Scheduled Jobs.
- Ability to customize ServiceNow UI using UI Pages, UI Macros, and CMS, with front-end development experience in HTML and CSS.
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Skills Required
- Bachelor's degree or equivalent work experience
- Three to five years of relevant experience
- Hands-on experience with ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) modules
- Proficiency in ServiceNow scripting, including client-side and server-side JavaScript and AngularJS
- Experience building and managing workflows using Flow Designer and Workflow Editor
- Understanding of ServiceNow APIs, REST integrations, and Scripted REST API development
- Experience with Advanced Work Assignment (AWA) configuration and troubleshooting (channels, queues, assignment rules, agent presence, capacity)
- Service Portal development experience (portals, pages, widgets) with custom logic in AngularJS
- Experience with scripted platform components: Business Rules, Script Includes, UI Actions, Scheduled Jobs
- Ability to customize ServiceNow UI using UI Pages, UI Macros, and CMS; front-end development in HTML and CSS
- Adeptness with agile software development lifecycle and DevOps principles
US Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about US Bank and has not been reviewed or approved by US Bank.
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Retirement Support — The package pairs a pension with a matched 401(k), strengthening long‑term financial security. Retirement programs and other financial safeguards are presented as comprehensive.
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Leave & Time Off Breadth — Paid vacation, sick time, numerous holidays, and dedicated volunteer hours provide meaningful time away. Additional time off with tenure and options to expand PTO bolster flexibility.
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Healthcare Strength — Medical, dental, and vision coverage with HSA/FSA options and wellness resources are described as robust. Health insurance is characterized as top‑notch in multiple descriptions.
US Bank Insights
What We Do
We believe in putting people first, and our dedication to making ethical decisions and doing the right thing is at the heart of what we do. We're proud to be named by Ethisphere as a 2018 World's Most Ethical Company.
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